Finnish-Speaking Customer Support Representative

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary & benefits package

Comprehensive training

International multicultural team

Career development opportunities

Relocation support where applicable

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Finnish-speaking Customer Support Representative to join our growing team onsite. This junior role offers hands-on training, international exposure, and a clear path to develop customer service skills in a multicultural environment.

You will handle inquiries via phone, email, and chat, resolve issues, and document interactions while collaborating with internal teams to improve the customer experience.

Qualificações

• Native-level or fluent Finnish language skills.
• Good command of English (written and spoken).
• Strong communication and interpersonal skills.
• Customer-oriented mindset with excellent problem-solving abilities.
• Basic computer literacy and ability to learn new systems quickly.
• Previous customer service experience is an advantage but not required.
• Positive attitude and willingness to learn.

Responsabilidades

• Provide professional customer support via phone, email, and chat.
• Handle customer inquiries efficiently and accurately.
• Resolve customer issues and complaints while maintaining a high level of customer satisfaction.
• Escalate complex cases to the appropriate departments when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and quality standards.
• Collaborate with internal teams to improve customer experience.

Conhecimentos

Finnish language (native/ fluent)

English (B2+)

Communication skills

Interpersonal skills

Problem solving

Customer service mindset

Basic computer literacy

Descrição da oferta de emprego

Finnish-Speaking Customer Support Representative

Finnish-Speaking Customer Support Representative (Junior) – Lisbon, Portugal

Location

Lisbon, Portugal (Onsite)

Employment Type

Full-Time

Schedule

Monday to Friday, 08:00 AM – 05:00 PM

Language Requirements

• Native or fluent Finnish (C1/C2)
• Good level of English (B2 or higher)

About the Role

We are looking for a motivated and customer-focused Finnish-Speaking Customer Support Representative to join our growing team in Lisbon. This is an excellent opportunity for junior candidates looking to start or develop their international career in customer service within a dynamic and multicultural environment.

As a Customer Support Representative, you will be responsible for assisting Finnish-speaking customers by providing high-quality support, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities

• Provide professional customer support via phone, email, and chat.
• Handle customer inquiries efficiently and accurately.
• Resolve customer issues and complaints while maintaining a high level of customer satisfaction.
• Escalate complex cases to the appropriate departments when necessary.
• Maintain detailed records of customer interactions.
• Follow company procedures and quality standards.
• Collaborate with internal teams to improve customer experience.

Requirements

• Native-level or fluent Finnish language skills.
• Good command of English (written and spoken).
• Strong communication and interpersonal skills.
• Customer-oriented mindset with excellent problem-solving abilities.
• Basic computer literacy and ability to learn new systems quickly.
• Previous customer service experience is an advantage but not required.
• Positive attitude and willingness to learn.

What We Offer

• Full-time onsite position in Lisbon.
• Competitive salary and benefits package.
• Comprehensive training and onboarding program.
• International and multicultural work environment.
• Career development and growth opportunities.
• Support with relocation for candidates moving to Portugal (where applicable).

Why Join Us?

Join a supportive team where you can develop valuable customer service skills, gain international work experience, and build a rewarding career in one of Europe's most vibrant cities.