Junior Finnish-Speaking Customer Support Representative

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Relocation support

Onboarding & training

International environment

Career development

Modern Lisbon office

Global experience

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking a Junior Finnish-Speaking Customer Support Representative to join our growing team. This on-site role offers an international environment and an excellent opportunity to develop your customer service skills in a dynamic company.

You will handle inquiries via phone, email, and chat in Finnish, document interactions, and escalate complex issues as needed. No prior experience required, but strong communication and a customer-focused mindset are

Qualificações

• Fluent Finnish (C1) required.
• Good English (B2 or higher).
• Strong communication and interpersonal skills.
• Customer-oriented mindset with problem-solving abilities.
• Basic computer literacy and ability to navigate multiple systems.
• Willingness to work on-site in Lisbon.
• Previous customer service experience is a plus but not required.

Responsabilidades

• Provide professional customer support via phone, email, and chat in Finnish.
• Assist customers with inquiries, account-related questions, and service issues.
• Troubleshoot basic technical and product-related concerns.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Accurately document customer interactions and resolutions in internal systems.
• Escalate complex issues to the appropriate departments when necessary.
• Follow company procedures, quality standards, and compliance requirements.
• Collaborate with team members and contribute to a positive work environment.

Conhecimentos

Finnish C1

English B2+

Communication skills

Customer focus

Problem solving

Computer literacy

Team collaboration

Descrição da oferta de emprego

Junior Finnish-Speaking Customer Support Representative

Finnish-Speaking Customer Support Representative (Junior)

Location: Lisbon, Portugal (On-site)

Overview

We are looking for a motivated and customer-focused Finnish-Speaking Customer Support Representative to join our growing team in Lisbon. This is an excellent opportunity for junior candidates who are eager to develop their customer service skills in an international and dynamic environment.

As a Customer Support Representative, you will be responsible for assisting customers through various communication channels, providing accurate information, resolving inquiries, and ensuring a positive customer experience.

Key Responsibilities

• Provide professional customer support via phone, email, and chat in Finnish.
• Assist customers with inquiries, account-related questions, and service issues.
• Troubleshoot basic technical and product-related concerns.
• Maintain a high level of customer satisfaction through effective communication and problem-solving.
• Accurately document customer interactions and resolutions in internal systems.
• Escalate complex issues to the appropriate departments when necessary.
• Follow company procedures, quality standards, and compliance requirements.
• Collaborate with team members and contribute to a positive work environment.

Requirements

• Native or fluent level of Finnish (C1).
• Good command of English (B2 level or higher).
• Strong communication and interpersonal skills.
• Customer-oriented mindset with excellent problem-solving abilities.
• Basic computer literacy and ability to navigate multiple systems.
• Ability to work in a fast-paced environment.
• Previous customer service experience is a plus but not required.
• Willingness to work on-site in Lisbon.

What We Offer

• Competitive salary package.
• Relocation support (where applicable).
• Comprehensive onboarding and training program.
• International and multicultural work environment.
• Career development and growth opportunities.
• Modern office facilities in Lisbon.
• Opportunity to gain valuable experience with a global organization.

If you are passionate about helping people, enjoy working in a collaborative environment, and are looking to start or develop your customer service career abroad, we would love to hear from you.