Field Technician - Onsite IT Support (Madeira)

Claranet Portugal; Funchal; On-site; EUR 20,000 - 28,000; Full time

Job summary

Claranet Portugal is seeking a Field Technician to join our internal team in Madeira. You will provide onsite and remote support as needed, diagnosing and resolving hardware and software incidents for end users across the region.

You will work with Windows Client operating systems, Microsoft 365, and local networks, ensuring stable IT services. A valid driver's license and willingness to travel within Madeira are required.

Qualifications

• Experience providing onsite technical support in a corporate environment.
• Strong knowledge of Windows Client operating systems and Microsoft 365.
• Solid understanding of local area networks (LAN) and connectivity.
• Experience using ticketing systems.
• Valid driver's license and willingness to travel within the Madeira region.

Responsibilities

• Provide first and second-line onsite technical support to end users.
• Diagnose and resolve incidents related to computer hardware and software.
• Install, configure, and maintain hardware and software.
• Support the management of local IT infrastructure and travel as required within Madeira.
• Log, track, and update incidents and service requests using a ticketing system.
• Liaise with internal and external technical teams when required.

Skills

Onsite technical support

Windows OS

Microsoft 365

LAN

Ticketing systems

Driver's license

Madeira travel

Job description

Claranet Portugal is seeking a Field Technician to join our internal team in Madeira. You will provide onsite and remote support as needed, diagnosing and resolving hardware and software incidents for end users across the region.

You will work with Windows Client operating systems, Microsoft 365, and local networks, ensuring stable IT services. A valid driver's license and willingness to travel within Madeira are required.