European EV/NEV Tech Support Engineer

Byd; Lisboa; On-site; EUR 45,000 - 70,000; Full time

Job summary

BYD Iberia seeks a Technical Support Engineer to serve as a key technical interface between headquarters, regional partners, workshop networks, and customers across Europe. You will develop product knowledge, drive service quality, and contribute to regional technical services improvements.

You will travel frequently, providing on-site support, training, and partner assistance while collaborating with engineering teams to resolve complex issues.

Qualifications

• University degree in Electrical/Electronic Engineering, Mechanical Engineering, Automation, Computer Science, or another relevant science or engineering discipline.
• Minimum 3 years of professional experience, ideally in technical support, after-sales service, automotive, electronics, machinery, or a related technical environment.
• Fluent English, with strong communication skills and ability to work across European cultures.
• A technical background in new energy vehicles (NEVs), EVs, automotive electronics, or related technologies is highly valued.

Responsibilities

• Provide technical support to regional partners, workshops, and customers across Europe through service portals, remote diagnostics, on-site assistance, and other support channels.
• Analyze technical issues, understand customer needs, identify root causes, and support implementation of effective solutions.
• Participate in regular regional visits, technical meetings, seminars, and other activities with partners and headquarters to strengthen regional technical service capabilities.
• Support the planning and delivery of technical training, including on-site training for new product launches and technical updates.
• Monitor and collect typical failure trends, major technical issues, and quality concerns across the European region, ensuring timely reporting and escalation.
• Collaborate with relevant teams to drive investigation and resolution of regional technical and quality issues.
• Contribute to preparation and publication of technical documentation, including notices, guides, maintenance cases, and service materials.
• Support management of special or critical technical events, participating in rapid response, on-site troubleshooting, and root-cause analysis.

Skills

Fluent English

NEV/EV knowledge

Technical support

Analytical thinking

Education

Electrical/Electronic Engineering

Mechanical Engineering

Automation

Computer Science

Job description

BYD Iberia seeks a Technical Support Engineer to serve as a key technical interface between headquarters, regional partners, workshop networks, and customers across Europe. You will develop product knowledge, drive service quality, and contribute to regional technical services improvements.

You will travel frequently, providing on-site support, training, and partner assistance while collaborating with engineering teams to resolve complex issues.