European Portuguese Customer Advocate – Booking Support

Concentrix; Porto; Sur place; EUR 25 000 - 35 000; Plein temps

Avantages offerts par ce poste

Competitive salary and performance bonus

Central location in Porto, Portugal

Bring-a-friend bonus opportunities

Full paid training

Career development programs

Résumé du poste

Concentrix is seeking a Customer Representative (European Portuguese-speaking) in Porto, Portugal. In this role, you'll meet performance goals across operations while ensuring client expectations for quality and efficiency are met. Responsibilities include responding to customer inquiries, building relationships, and providing effective solutions. The position offers competitive salary, performance bonuses, and growth opportunities with a focus on training and development. Candidates must be legally authorized to work in Portugal.

Qualifications

• Fluent in European Portuguese (written and spoken) and a strong command of English.
• Experience in customer service, preferably in the travel or online booking industry.
• Capable of working independently and documenting customer interactions.

Responsabilités

• Respond to customer inquiries across multiple channels.
• Build strong relationships with customers and resolve issues promptly.
• Enhance customer loyalty and satisfaction through effective solutions.

Connaissances

Fluent in European Portuguese

Strong command of English

Experience in customer service

Problem-solving skills

Understanding of travelers' needs

Description du poste

Concentrix is seeking a Customer Representative (European Portuguese-speaking) in Porto, Portugal. In this role, you'll meet performance goals across operations while ensuring client expectations for quality and efficiency are met. Responsibilities include responding to customer inquiries, building relationships, and providing effective solutions. The position offers competitive salary, performance bonuses, and growth opportunities with a focus on training and development. Candidates must be legally authorized to work in Portugal.