Italian-Speaking Support Agent – Multichannel, Porto

Concentrix; Porto; On-site; EUR 20,000 - 30,000; Full time

Benefits offered by this job

Competitive salary and performance bonus

Bring-a-friend referral bonus opportunities

Full paid training

Career development programs

Job summary

Concentrix is hiring a Customer Support Agent (Italian-speaking) in Porto, Portugal. This role involves assisting Italian-speaking customers via multiple channels. The ideal candidate should be fluent in Italian and have strong communication skills. Responsibilities include supporting merchants, optimizing processes, and collaborating with other departments. The position offers competitive salary, full training, and opportunities for career development.

Qualifications

• Fluent in Italian, verbal and written (C1).
• Advanced level of English (B2).
• Strong communication and customer-oriented skills.

Responsibilities

• Be the voice of the company – direct link to customers.
• Support Italian-speaking customers through various channels.
• Collaborate with other departments like Sales and Marketing.

Skills

Fluent in Italian

Advanced English

Strong communication skills

High empathy

Customer-friendly service

Experience in customer support

Familiar with omnichannel support

Job description

Concentrix is hiring a Customer Support Agent (Italian-speaking) in Porto, Portugal. This role involves assisting Italian-speaking customers via multiple channels. The ideal candidate should be fluent in Italian and have strong communication skills. Responsibilities include supporting merchants, optimizing processes, and collaborating with other departments. The position offers competitive salary, full training, and opportunities for career development.