EUC Engineer L2 – Remote (Portugal-based)

Claranet; Lisboa; Presencial; EUR 38 000 - 52 000; Tempo integral

Resumo da oferta

Claranet is seeking a Workplace Services Engineer L2, based in Lisbon, to join our EUC/endpoint operations team. You will manage end-user computing assets, deploy software, and handle patch cycles while maintaining SLA compliance.

The role requires 2–4 years in EUC operations, PowerShell scripting, and ITIL v4 Foundations. Familiarity with SCCM/Intune and ServiceNow is preferred;JS scripting and endpoint configuration will be routine.

Qualificações

• 2–4 years of EUC/endpoint operations experience.
• PowerShell scripting ability (run/adapt).
• ITIL v4 Foundations certification.

Responsabilidades

• Keep end-user computing estate running to SLA — packaging, deploying, patching and resolving incidents on desktops, laptops and virtual desktops, following defined standards and procedures.
• Package & deploy — Build and publish standard software packages (MSI/EXE) to the software/company portal from defined packaging standards; execute mass deployments and re-imaging.
• Patch operations — Run OS, driver and Microsoft security/critical patch cycles per the patching plan, meeting the 98% patch-compliance SLA.
• Configuration execution — Deploy workstation configurations, GPOs and Wi-Fi/printing agents via SCCM/Intune to L3 design; operate BitLocker key recovery, LAPS and Microsoft Defender agent health.
• Incident & service request handling (ITIL) — Resolve incidents and service requests within runbooks; reconcile before closure (nothing closed “Resolved” without successful reconciliation); escalate complex or non-standard cases to L3 with full context.
• CMDB & inventory — Keep HW/SW inventory and the CMDB (ServiceNow) accurate; produce SCCM/Intune status reports.
• Cross-team enablement — Enable EUFS and other providers for domain join, local installs and console access; perform remote installations and configurations.
• Applied scripting — Run and adapt existing PowerShell scripts for routine tasks.

Conhecimentos

PowerShell

EUC operations

Formação académica

ITIL v4 Foundations

Ferramentas

SCCM

Intune

ServiceNow

Descrição da oferta de emprego

Claranet is seeking a Workplace Services Engineer L2, based in Lisbon, to join our EUC/endpoint operations team. You will manage end-user computing assets, deploy software, and handle patch cycles while maintaining SLA compliance.

The role requires 2–4 years in EUC operations, PowerShell scripting, and ITIL v4 Foundations. Familiarity with SCCM/Intune and ServiceNow is preferred;JS scripting and endpoint configuration will be routine.