Workplace Services Engineer L2 [Usa Resident Living In Portugal]

Claranet; Lisboa; Presencial; EUR 38.000 - 52.000; Jornada completa

Descripción de la vacante

Claranet is seeking a Workplace Services Engineer L2, based in Lisbon, to join our EUC/endpoint operations team. You will manage end-user computing assets, deploy software, and handle patch cycles while maintaining SLA compliance.

The role requires 2–4 years in EUC operations, PowerShell scripting, and ITIL v4 Foundations. Familiarity with SCCM/Intune and ServiceNow is preferred;JS scripting and endpoint configuration will be routine.

Formación

• 2–4 years of EUC/endpoint operations experience.
• PowerShell scripting ability (run/adapt).
• ITIL v4 Foundations certification.

Responsabilidades

• Keep end-user computing estate running to SLA — packaging, deploying, patching and resolving incidents on desktops, laptops and virtual desktops, following defined standards and procedures.
• Package & deploy — Build and publish standard software packages (MSI/EXE) to the software/company portal from defined packaging standards; execute mass deployments and re-imaging.
• Patch operations — Run OS, driver and Microsoft security/critical patch cycles per the patching plan, meeting the 98% patch-compliance SLA.
• Configuration execution — Deploy workstation configurations, GPOs and Wi-Fi/printing agents via SCCM/Intune to L3 design; operate BitLocker key recovery, LAPS and Microsoft Defender agent health.
• Incident & service request handling (ITIL) — Resolve incidents and service requests within runbooks; reconcile before closure (nothing closed “Resolved” without successful reconciliation); escalate complex or non-standard cases to L3 with full context.
• CMDB & inventory — Keep HW/SW inventory and the CMDB (ServiceNow) accurate; produce SCCM/Intune status reports.
• Cross-team enablement — Enable EUFS and other providers for domain join, local installs and console access; perform remote installations and configurations.
• Applied scripting — Run and adapt existing PowerShell scripts for routine tasks.

Conocimientos

PowerShell

EUC operations

Educación

ITIL v4 Foundations

Herramientas

SCCM

Intune

ServiceNow

Descripción del empleo

Workplace Services Engineer L2 [USA resident living in Portugal]

We're fast learners,
hard workers, natural collaborators... and we Make Modern Happen !

Our ambition is to
unlock the potential of our digital world so that organisations everywhere can
innovate and thrive securely.

We aim to achieve
this goal by bringing together the world’s most talented people and the most
powerful technologies, combining them to address our customers' challenges and to
build something stronger together.

Right now, we are
looking for a Workplace Services Engineer L2 [USA resident living in Portugal] to integrate our
internal team, based in Lisbon.

Your responsibilities
include:

• Keep end-user computing estate running to SLA — packaging, deploying, patching and resolving incidents on desktops, laptops and virtual desktops, following defined standards and procedures.
  
• Package & deploy — Build and publish standard software packages (MSI/EXE) to the software/company portal from defined packaging standards; execute mass deployments and re-imaging.
  
• Patch operations — Run OS, driver and Microsoft security/critical patch cycles per the patching plan, meeting the 98% patch-compliance SLA.
  
• Configuration execution — Deploy workstation configurations, GPOs and Wi-Fi/printing agents via SCCM/Intune to L3 design; operate BitLocker key recovery, LAPS and Microsoft Defender agent health.
  
• Incident & service request handling (ITIL) — Resolve incidents and service requests within runbooks; reconcile before closure (nothing closed “Resolved” without successful reconciliation); escal​ate complex or non-standard cases to L3 with full context.
  
• CMDB & inventory — Keep HW/SW inventory and the CMDB (ServiceNow) accurate; produce SCCM/Intune status reports.
  
• Cross-team enablement — Enable EUFS and other providers for domain join, local installs and console access; perform remote installations and configurations.
  
• Applied scripting — Run and adapt existing PowerShell scripts for routine tasks.
  

You must have:

• ~2-4 years in EUC / endpoint operations
  
• Scripting: PowerShell (run/adapt)
  
• Certifications: ITIL v4 Foundations
  
• USA Resident living in Portugal
  

We value:

• Certifications: MD-102 (Endpoint Administrator); progressing toward
  the Microsoft endpoint baseline, experience with ServiceNow.