Euc Specialist L4 / Team Leader

Claranet; Lisboa; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Office facilities for meals and snacks

Regular teambuilding programs

Friendly workplace

Job summary

Claranet is seeking an EUC Specialist – L4 / Team Leader to join the Lisbon team. You will lead EUC/UCC engineering, drive endpoint architecture and security, and mentor junior colleagues across international counterparts.

You will manage escalations, governance, and continuous improvement, with a focus on service quality and collaboration within a global MSP environment. Hybrid Lisbon workplace.

Qualifications

• 7+ years in endpoint engineering, architecture and support, incl. 2+ years in a lead role.
• Strong expertise in Microsoft Intune, Autopilot, SCCM, and 365 endpoint management.
• Experience with packaging (MSI/MSIX), patching and deployment automation.
• Advanced knowledge of Defender for Endpoint and endpoint hardening practices.
• Experience with Nexthink or similar DEX, ServiceNow, and automation tools.

Responsibilities

• Lead EUC and UCC teams, manage workload, performance, and on-call coverage.
• Act as final technical escalation point for complex endpoint issues.
• Define and govern endpoint architecture and lifecycle management.
• Drive security and compliance with Defender, BitLocker and AppLocker.
• Lead DEX and automation initiatives using PowerShell, Terraform, and related tools.
• Oversee CMDB accuracy, reporting, and vendor governance.
• Collaborate with internal teams and clients to ensure SLAs and improvements.
• Support recruitment, onboarding, mentoring, and knowledge sharing.

Skills

Leadership

Endpoint management

Security technologies

Nexthink

PowerShell

Terraform

Intune/Autopilot/SCCM

Governance & reporting

English communication

Tools

Nexthink

ServiceNow

PowerShell

Terraform

Intune

Autopilot

SCCM

Defender for Endpoint

Job description

EUC Specialist L4 / Team Leader

Empresa : Claranet Tipo de Emprego : Periodo Integral Lisbon, Portugal JobCopilot will tailor your resume and auto-fill the application

Descrição do Emprego - EUC Specialist L4 / Team Leader

We're fast learners, hard workers, natural collaborate... and weMake Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers'
challenges and to build something stronger together.

If you share our vision, join us!

Right now, we are looking for an EUC
Specialist – L4 / Team Leader to integrate our internal team.

Your responsibilities
include:

• Lead and develop EUC and UCC teams,
  managing workload, performance, on -call coverage, and career progression.
  
• Act as the final technical escalation
  point for complex endpoint, collaboration, security, and application deployment
  issues.
  
• Define and govern endpoint architecture,
  including Microsoft Intune, Autopilot, SCCM, application packaging, patch
  management, security baselines, and Windows lifecycle management.
  
• Drive endpoint security and compliance
  through Defender for Endpoint, BitLocker, AppLocker, Conditional Access, and
  governance frameworks.
  
• Lead DEX and automation initiatives using tools such as Nexthink, PowerShell, Terraform, and Infrastructure -as -Code practices.
  
• Oversee CMDB accuracy, reporting, vendor management, and operational governance.
  
• Collaborate with internal teams,
  clients, and international counterparts to ensure service consistency,
  continuous improvement, and adherence to SLAs.
  
• Support recruitment, onboarding,
  mentoring, and knowledge -sharing across the EUC function.
  

You must have:

• 7+ years of experience in endpoint engineering, architecture, and support, including 2+ years in a leadership role.
  
• Strong expertise in Microsoft Intune,
  Windows Autopilot, SCCM, Microsoft 365 endpoint management, and security technologies.
  
• Experience with application packaging (MSI, MSIX, IntuneWin), patch management, Windows Update for Business, and deployment automation.
  
• Advanced knowledge of Defender for Endpoint, BitLocker, AppLocker, and endpoint hardening best practices.
  
• Experience with Nexthink (or equivalent DEX platform), ServiceNow, and automation frameworks such as PowerShell or Terraform.
  
• Strong stakeholder management,
  governance, reporting, and communication skills in English (B2+).
  
• Experience leading technical teams within managed services or operational environments.
  

We value:

• Experience in MSP, telecommunications,
  or financial services environments.
  
• Knowledge of RoboPack or similar application packaging solutions.
  
• Microsoft, CompTIA, security, or endpoint management certifications.
  
• Familiarity with Microsoft Copilot,
  AI -driven endpoint management, and regulatory frameworks such as DORA, FCA, or PRA.
  

We offer:

• Regular professional development;
  
• Health insurance, with family package;
  
• Office facilities for meals and snacks;
  
• Regular teambuilding programs;
  
• Friendly workplace.
  

Workplace: Lisbon - Hybrid

Claranet, Make modern happen!