Dutch Speaking Solutions Consultant - Work In Sofia, Bulgaria

Recruitment By Ierotheos; Portugal; On-site; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Fully Paid Relocation Package (flight,

Relocation Concierge

Fully Paid Training

Health Insurance

Monthly Performance Bonus

Job summary

Mercier Consultancy Group seeks a Dutch-speaking Solutions Consultant to deliver high-quality support for premium clients across channels. The role requires fluent Dutch and English, with a relocation package to Bulgaria and a comprehensive training plan.

You will join a customer-focused team, handle inquiries, document interactions, and collaborate across departments to optimize service delivery. Prior client-facing experience is valued for this role.

Qualifications

• Native or fluent Dutch (written and spoken).
• Proficiency in English for collaboration with an international team.
• Experience in Customer Support Services or client-facing roles valued.
• Willingness to relocate to Bulgaria and work on-site.
• Valid EU passport for employment in the EU.

Responsibilities

• Provide high-level Dutch-speaking support across channels.
• Act as brand ambassador and resolve inquiries with quality service.
• Document interactions in the company database for case management.
• Collaborate with cross-functional teams to improve service delivery.
• Maintain product knowledge to tailor solutions to client needs.
• Engage in training sessions to uphold service standards.

Skills

Dutch language proficiency

Customer focus

Strong communication

Team collaboration

Tools

CRM systems

Job description

Dutch Speaking Solutions ConsultantAbout Mercier Consultancy Group

Mercier Consultancy Group is a premier international staffing firm specializing in connecting top-tier talent with world-class organizations. As a leader in European recruitment, we facilitate exceptional career opportunities, including prestigious Dutch-speaking jobs within the dynamic Customer Support Services sector.

Job Overview

We are currently seeking a motivated professional for a Dutch Speaking Solutions Consultant position in Bulgaria to provide high-level assistance to our premium global clientele. This is an excellent opportunity for those looking to advance their career in the Customer Support Services industry while enjoying a world-class relocation experience.

Key Responsibilities

• Deliver professional and efficient support to Dutch-speaking customers across various communication channels.
• Act as a brand ambassador, ensuring high-quality resolution of inquiries within the Customer Support Services framework.
• Identify, troubleshoot, and solve complex user issues to maintain optimal satisfaction rates.
• Document all interactions accurately within the company database to ensure seamless case management.
• Collaborate with cross-functional teams to improve service delivery and internal workflows.
• Maintain comprehensive product knowledge to provide accurate solutions tailored to specific client needs.
• Participate in regular team meetings and training sessions to uphold our high-quality service standards.
• Native or fluent Dutch (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) for seamless employment within the European Union.
• Strong communication and interpersonal skills suited for a customer-centric industry.
• Proficiency in English to facilitate professional collaboration within our international team.
• Previous experience in Customer Support Services or a client-facing environment is highly valued.
• A proactive approach to problem-solving and a passion for technology.

What We Offer

• Competitive Monthly Salary.
• Fully Paid Training.
• Health Insurance.
• Fully Paid Relocation Package (flight, transfer, hotel) is included.
• Free Relocation Concierge — a dedicated Relocation Experts team that handles documentation, accommodation and settling in.
• Monthly Performance Bonus is included.
• And Much More…

Life in Bulgaria

Choosing to pursue jobs in Bulgaria offers a unique blend of vibrant city life and stunning natural beauty. Bulgaria provides a welcoming atmosphere for expatriates, featuring a rich historical culture, a booming social scene, and a pleasantly temperate climate that enhances the overall quality of life.

For those considering relocation, Bulgaria is an ideal destination known for its affordable cost of living and high standard of lifestyle. With the support of our dedicated concierge, moving to Bulgaria becomes a seamless transition, allowing you to enjoy the delicious local cuisine and scenic landscapes from the moment you arrive.