Estonian Social Media Content Moderator

Ersilia; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

22 days holiday

Private health insurance

Yearly flight home

Relocation support

Free Portuguese classes

Temporary contract 12 months, then 2-3

Training compensation ~50%

Shift rotations 24/7 availability

Relocation assistance

Job summary

Ersilia in Lisbon is hiring Social Media Content Moderators to support a major social media client operating in Estonia. You will review reported content in Estonian and English, assess ads for compliance, and document findings for cross-functional teams.

Join a dynamic team with relocation support, private health insurance, and a yearly flight home. The contract runs 12 months with potential permanent placement; training is paid, and shifts run 8 hours daily, five days a week in a rotating

Qualifications

• C1 level in Estonian
• B2 level in English
• Ability to thrive in a dynamic, team-focused and structured environment
• Ability to make decisions based on rules and policies
• Passion for helping others achieve results
• Ability to handle potentially stressful situations

Responsibilities

• Review reported content in Estonian and English to ensure policy compliance
• Assess advertisements for legality and appropriateness
• Investigate violations using internal tools and verify claims
• Maintain compliance with platform guidelines and regulatory requirements
• Document moderation activities and prepare reports on findings
• Collaborate with legal and compliance teams to resolve issues
• Provide feedback to improve moderation processes and policies
• Stay updated on changes in regulations and platform policies

Skills

Estonian (C1)

English (B2)

Team-oriented

Rule-based decisions

Help others achieve results

Stress management

Job description

We're working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Social Media Content Moderators to join their teams in Lisbon and to support a major social media giant to work in the Estonian market.

Your Role

• Reviewing Reported Content: Thoroughly examine reported content, including images, videos, text, and ads, to ensure they align with legal standards and platform policies in both
  Estonian and English.

• Assessing Ads: Evaluate advertisements to ensure they comply with legal regulations and are free from misleading, inappropriate, or harmful content.

• Investigating Violations: Use internal tools and resources to investigate reported violations, verifying claims and determining appropriate actions.

• Maintaining Compliance: Ensure all content and ads meet legal requirements and platform guidelines, addressing any issues or discrepancies that may arise.

• Documenting and Reporting: Maintain detailed records of moderation activities and prepare reports on findings, identifying trends or patterns in reported content.

• Collaborating with Teams: Work closely with legal and compliance teams to resolve complex issues and support the development of platform policies.

• Providing Feedback: Offer valuable insights and recommendations for improving content moderation processes and policies based on your observations and experiences.

• Adapting to Changes: Stay informed about changes in legal regulations and platform policies, ensuring your work remains
  effective and compliant with current standards.

Your Qualifications:

• C1 of Estonian

• B2 level of English

• The ability to thrive in a dynamic, team-focused and structuredenvironment

• An ability to make decision based on rules and policies

• A passion for helping others achieve results

• An ability to handle potentially stressful situations.

The Offer:

• 22 days of holiday

• Private health insurance

• Yearly flight home sponsored

• Relocation support with flight costs reimbursement and a room

• Support of employees experienced in helping relocating colleagues

• Free Portuguese classes

• Temporary contract for 12 months, Permanent after 2 years.

• Training compensation about 50% – around 15 working days

• After the training schedule for 8 hours daily, 5 times per week in shiftson weekly rotation with colleagues covering line operating hoursfrom Monday to Sunday, 24/7

• Water sport activities, soft trekking and more

• A dynamic and creative team with positive and friendly atmosphere