English Technical Support Specialist

Savior Artigos Texteis Lda; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Paid technical training

Job summary

Savior Artigos Texteis Lda in Porto is hiring an English-speaking Technical Support Specialist to assist customers with software, device and connectivity issues. You will listen to symptoms, narrow down causes, and guide users through step-by-step checks until the problem is resolved or handed to the correct specialist team.

Clear explanations are essential as many customers are not technical; you will document each case in the ticketing system to ensure issues do not recur.

Qualifications

• Fluent English at C1 level or higher.
• Basic IT knowledge covering operating systems, networks and devices.
• Troubleshooting experience and a methodical approach are advantageous.

Responsibilities

• Listen to customer symptoms and identify likely causes.
• Guide customers through a sequence of checks to resolve issues or escalate to specialists.
• Document each case thoroughly in the ticketing system to avoid repetition.

Skills

English proficiency (C1+)

Basic IT knowledge

Troubleshooting

Job description

About The Role

We are hiring an English-speaking Technical Support Specialist in Porto to help customers with software, device and connectivity issues. You will listen to the symptoms, narrow down the likely cause and guide the customer through a sequence of checks until the problem is resolved or passed to the right specialist team.

Clear explanations are central to this role, because many customers are not technical and need to understand what they are doing and why. You will document each case thoroughly in our ticketing system so that nothing has to be repeated if the issue returns.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Basic IT knowledge is required, covering common operating systems, networks and devices.
• Troubleshooting experience and a logical, methodical approach are strong advantages.
• Rotating shifts apply.

What We Offer

• Paid technical training and a team that shares knowledge openly and celebrates problem solving.