English Tech Support Specialist - Paid Training & Growth

Savior Artigos Texteis Lda; Porto; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Paid technical training

Job summary

Savior Artigos Texteis Lda in Porto is hiring an English-speaking Technical Support Specialist to assist customers with software, device and connectivity issues. You will listen to symptoms, narrow down causes, and guide users through step-by-step checks until the problem is resolved or handed to the correct specialist team.

Clear explanations are essential as many customers are not technical; you will document each case in the ticketing system to ensure issues do not recur.

Qualifications

• Fluent English at C1 level or higher.
• Basic IT knowledge covering operating systems, networks and devices.
• Troubleshooting experience and a methodical approach are advantageous.

Responsibilities

• Listen to customer symptoms and identify likely causes.
• Guide customers through a sequence of checks to resolve issues or escalate to specialists.
• Document each case thoroughly in the ticketing system to avoid repetition.

Skills

English proficiency (C1+)

Basic IT knowledge

Troubleshooting

Job description

Savior Artigos Texteis Lda in Porto is hiring an English-speaking Technical Support Specialist to assist customers with software, device and connectivity issues. You will listen to symptoms, narrow down causes, and guide users through step-by-step checks until the problem is resolved or handed to the correct specialist team.

Clear explanations are essential as many customers are not technical; you will document each case in the ticketing system to ensure issues do not recur.