English-Speaking IT Helpdesk Specialist

Cross Border Talents; Covilhã; On-site; EUR 20,000 - 32,000; Full time

Benefits offered by this job

Structured training and regular知识共享

Job summary

Cross Border Talents in Covilhã, Portugal, is seeking a Technical Helpdesk Agent to provide first-line technical assistance to English-speaking customers. You will guide customers through fixes, escalate with full summaries, and keep ticket notes current while upholding security and data protection rules.

The role requires fluent English (C1+), general IT knowledge, and comfort in explaining technical steps clearly.

Qualifications

• Fluent English at C1 level or higher is required.
• General IT knowledge and experience with a ticketing system is an advantage.
• Patient, organised and able to explain technical steps clearly.
• Shifts are shift-based and full-time.

Responsibilities

• Provide first-line technical assistance to English-speaking customers.
• Guide customers through fixes and clear steps.
• Escalate when needed with complete summaries of symptoms and impact.
• Keep ticket notes current and follow data protection procedures.
• Write a complete summary when escalating to second line.

Skills

Fluent English (C1+)

Patience

Organised

Problem solving

Tools

Ticketing system

Job description

Cross Border Talents in Covilhã, Portugal, is seeking a Technical Helpdesk Agent to provide first-line technical assistance to English-speaking customers. You will guide customers through fixes, escalate with full summaries, and keep ticket notes current while upholding security and data protection rules.

The role requires fluent English (C1+), general IT knowledge, and comfort in explaining technical steps clearly.