Global Tech Support Specialist - Relocation to Portugal

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Training provided

Opportunities for professional develop

Competitive salary and benefits

International working environment

Job summary

Cross Border Talents is seeking an English-speaking Tech Support Specialist to join an on-site, 24/7 project in Portugal. The role involves supporting customers across channels, guiding users, and resolving access issues.

Relocation is possible from other countries, with training provided and opportunities for professional development. Ideal candidates have tech support experience and strong communication skills, and thrive in a fast-paced environment.

Qualifications

• Experience in Tech Support or being tech-savvy with an enthusiasm for AI is a must.
• Excellent communication and customer service skills.
• A customer-oriented and professional attitude.
• Ability to troubleshoot and solve problems efficiently.
• Comfortable working in a fast-paced environment.
• Previous customer service experience is an advantage.

Responsibilities

• Provide professional customer support across multiple channels
• Assist customers with billing and invoicing enquiries
• Troubleshoot account access issues
• Guide and support customers in using the client's products
• Provide timely and high-quality solutions
• Maintain excellent customer satisfaction and quality standards

Skills

Tech Support

Customer Service

English Proficiency

AI Enthusiasm

Job description

Cross Border Talents is seeking an English-speaking Tech Support Specialist to join an on-site, 24/7 project in Portugal. The role involves supporting customers across channels, guiding users, and resolving access issues.

Relocation is possible from other countries, with training provided and opportunities for professional development. Ideal candidates have tech support experience and strong communication skills, and thrive in a fast-paced environment.