English Customer Care Specialist — Chat & Email (Paid Onboarding)

Cross Border Talents; Covilhã; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid onboarding

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Job summary

Cross Border Talents is seeking a Customer Care Specialist in Covilhã, Portugal. In this on-site role, you will handle customer inquiries via chat and email, ensuring answers are clear, friendly, and actionable.

You will investigate cases using available tools and escalate complex issues with concise, accurate summaries. You will maintain an organized queue and meet service targets while delivering high-quality responses.

Qualifications

• Fluent English at C1 level or higher.
• Strong written English with excellent spelling and grammar.
• Fast, accurate typing speed required.

Responsibilities

• Answer written enquiries from customers via chat and email.
• Provide clear, friendly, and complete replies so customers understand next steps.
• Investigate cases with available tools and escalate complex matters with concise summaries.
• Keep the queue organised and respond within service targets.

Skills

Fluent English (C1)

Strong written English

Typing speed

Job description

Cross Border Talents is seeking a Customer Care Specialist in Covilhã, Portugal. In this on-site role, you will handle customer inquiries via chat and email, ensuring answers are clear, friendly, and actionable.

You will investigate cases using available tools and escalate complex issues with concise, accurate summaries. You will maintain an organized queue and meet service targets while delivering high-quality responses.