Lisbon-Based English-Speaking Ad Tech Support Specialist

Cross Border Talents; Lisboa; On-site; EUR 16,000 - 20,000; Full time

Benefits offered by this job

Competitive salary

Meal allowance

Welcome bonus

Career in ad-tech

Lisbon living

Job summary

Cross Border Talents in Lisbon is hiring for an English-speaking B2B support role in the ad-tech sector. You will help advertisers optimize campaigns, resolve issues, and ensure a great experience from start to finish.

The role requires fluent English, hands-on paid campaign management, and a marketing degree. You'll work with social media tools and collaborate with product teams to deliver high-quality solutions.

Qualifications

• Fluent English, written and spoken.
• Hands-on paid campaign management experience (mandatory).
• Marketing degree or related field.
• Experience in digital marketing or contact centre for an advertising tech company is a plus.
• Confident use of social media platforms and grasp of digital advertising.
• Customer-first mindset; able to work in a team and on your own.

Responsibilities

• Troubleshoot advertising products end to end and support advertisers by email and chat.
• Own each case through to resolution, working with in-house Product Operations and Engineering teams.
• Drive customer satisfaction and service quality at every stage of the case.
• Meet service levels and help deliver fast, high-quality resolutions.
• Work with technical specialists to educate advertisers on product features and common issues.

Skills

Fluent English (written and spoken)

Paid campaign management

Social media proficiency

Customer-first mindset

Team and independent work

Education

Marketing degree or related field

Job description

Cross Border Talents in Lisbon is hiring for an English-speaking B2B support role in the ad-tech sector. You will help advertisers optimize campaigns, resolve issues, and ensure a great experience from start to finish.

The role requires fluent English, hands-on paid campaign management, and a marketing degree. You'll work with social media tools and collaborate with product teams to deliver high-quality solutions.