English-Speaking Customer Support Specialist | Financial Services

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Job summary

A leading digital banking platform in Lisbon is looking for an English-Speaking Customer Support Specialist to deliver outstanding service. The ideal candidate will have at least 1 year of experience in financial customer service and be fluent in English. Responsibilities include resolving inquiries across various channels and collaborating to enhance customer experience. This on-site role offers a supportive team environment focused on professional growth and continuous development.

Qualifications

• Fluent English communicator with an Irish accent is a plus.
• Minimum 1 year of experience in banking, fintech, or financial customer service.
• Exceptional attention to detail and problem-solving ability.

Responsibilities

• Deliver outstanding customer support in English across chat, phone, and email.
• Resolve account-related and technical inquiries.
• Collaborate with teams to enhance customer experience.

Skills

Fluent English communicator (C1C2 level)

Attention to detail

Problem-solving ability

Customer focus

Job description

English-Speaking Customer Support Specialist | Financial Services

Job Openings English-Speaking Customer Support Specialist | Financial Services

About the job English-Speaking Customer Support Specialist | Financial Services

Empower Digital Banking. Deliver Support That Builds Trust.

Are you a confident English speaker with a passion for helping people and an interest in finance? Join our team as a Customer Support Specialist for a leading digital banking platform, where you\'ll provide world-class assistance to users navigating their accounts and financial services.

What You\'ll Do

• Deliver outstanding customer support in English across chat, phone, and email.
• Resolve account-related and technical inquiries with clarity, professionalism, and empathy.
• Work with sensitive financial information, ensuring accuracy, privacy, and compliance.
• Collaborate with experienced teams to enhance both customer experience and internal processes.

What Were Looking For

• Fluent English communicator (C1C2 level), with an Irish accent being a welcome plus!
• Minimum 1 year of experience in banking, fintech, or financial customer service.
• Exceptional attention to detail, problem-solving ability, and customer focus.
• Comfortable working on-site, with flexibility for 24/7 rotating shifts.
• Local candidates based in Lisbon only. This is an on-site role requiring presence in the city.

Why You\'ll Love Working Here

• Work at the heart of innovation that\'s shaping the future of digital finance.
• Join a supportive team environment that values integrity, growth, and collaboration.
• Expand your expertise in financial operations and customer experience management.
• Continuous learning and development opportunities in an exciting, people-centered culture.

Bring your communication skills, your empathy, and your professionalism, and be part of a global mission to deliver smarter, more secure financial support.

Apply now and take the next step in your customer service career!