Customer Service for Banking industry - English speaker in Lisbon

TP; Lisboa; On-site; EUR 14,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Ongoing training opportunities

Free medical appointments

Social responsibility activities

Internal parties and workshops

Job summary

A financial services company in Lisbon is seeking an entry-level Customer Service representative fluent in English. In this role, you will be the first point of contact for customers, handling inquiries via phone, email, and chat. Candidates should have at least 1 year of experience in banking or financial services. The company offers health insurance, training opportunities, and a vibrant work environment.

Qualifications

• Minimum of 1 year of experience in Banking, Financial Services, or Insurance.
• Previous experience in supporting vulnerable customers and handling complaints.
• Experience working to targets.

Responsibilities

• Resolve customer queries via chat, call, or email.
• Own customer issues end-to-end, including complex cases.
• Support fraud investigations and dispute resolution.
• Coach teammates and provide feedback.
• Coach teammates and provide feedback to improve training and processes
• Remain flexible and responsive to changing business and customer needs

Skills

C1/C2 level of English

Experience in Banking or Financial Services

Excellent customer service principles

Experience with vulnerable customers

Job description

Customer Service for Banking Industry – English Speaker in Lisbon

Join to apply for the Customer Service for Banking industry – English speaker in Lisbon role at TP!

Are you passionate about delivering exceptional customer support and making a real impact? As an Operations Customer Expert, you’ll be the first point of contact for our customers – whether it’s via phone, email, or chat – resolving enquiries quickly and effectively.

What is waiting for you:

• Work location: Lisbon – one of the best and sunniest places to live in Europe
• Health insurance from day one in the company
• Ongoing certification and training opportunities
• Refer a Friend Program with attractive incentives
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more

What you'll be doing at TP Portugal:

• Resolve a wide range of customer queries via chat, call, or email, aiming for first-contact resolution while providing an excellent experience
• Own customer issues end-to-end, including complex cases, while building trust and embodying the company’s values
• Support fraud investigations, dispute resolution (including chargebacks), and complaints with care, fairness, and attention to detail
• Identify and assist vulnerable customers, making necessary adjustments and escalating when needed
• Coach teammates and provide feedback to improve training and processes
• Remain flexible and responsive to changing business and customer needs

There will be big smiles if you:

• C1/C2 level of English and at least 1 year of experience in Banking, Financial Services, or Insurance either in Ireland or serving the Irish market from abroad
• Previous experience in supporting vulnerable customers, and complaints handling, or Fraud and Disputes with experience of Mastercard or Visa scheme rules (minimum of 12 months)
• Experience in practicing excellent customer service principles
• Prior demonstrated experience of working to targets

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries: Outsourcing and Offshoring Consulting

Referrals increase your chances of interviewing at TP by 2x