Customer Service Representative - Digital Technology (m,f) English

Personalbuero U Herrmann; Lisboa; Presencial; EUR 16 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health and dental insurance

Holiday and Christmas allowances paid

Modern office facilities

Long-term career development

Resumo da oferta

Global CX Leader in Lisbon, Portugal, is hiring English-speaking Customer Service Representatives for an international digital technology project. You will support small and medium businesses with product, account, and platform inquiries and provide exceptional customer service across multiple channels.

The role offers full-time employment with comprehensive onboarding and approximately 17 days of paid training, rotating 40-hour weeks, meal allowance, private health and dental insurance, and

Qualificações

• Fluent English (C1 level or above).
• Excellent verbal and written communication skills.
• Customer-focused with empathy and problem-solving.
• Ability to de-escalate situations professionally.
• Teamwork and collaboration.
• Handle confidential information responsibly.
• Fast learner with good computer literacy.
• Previous customer service experience is an advantage but not required.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Assist business customers with product, account, and platform inquiries.
• Deliver pre-sales and post-sales support while resolving issues efficiently.
• Guide customers in using digital tools and self-service solutions.
• Build strong relationships through professional, empathetic communication.
• Handle confidential customer information with confidentiality and care.
• Accurately document customer interactions and follow internal procedures.
• Contribute to high customer satisfaction by delivering a high-quality support experience.

Conhecimentos

Fluent English (C1+)

Verbal and written communication

Customer focus

De-escalation

Teamwork

Confidential information handling

Fast learner

Customer service experience (preferred

Descrição da oferta de emprego

Start dates: 05.10. or 26/10

We are partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal.

This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels. You'll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of innovative digital solutions while ensuring a world-class customer experience.

Your Role

• Provide customer support via phone, email, and chat
• Assist business customers with product, account, and platform-related inquiries
• Deliver pre-sales and post-sales support while resolving customer issues efficiently
• Guide customers in using digital tools and self-service solutions
• Build strong customer relationships through professional, empathetic communication
• Handle sensitive customer information with confidentiality and care
• Accurately document customer interactions and follow internal procedures
• Contribute to high customer satisfaction by delivering a consistent, high-quality support experience

Your Qualifications

• Fluent English (C1 level or above)
• Excellent verbal and written communication skills
• Customer-focused mindset with strong empathy and problem-solving abilities
• Ability to de-escalate challenging situations professionally
• Strong teamwork and collaboration skills
• Ability to handle confidential information responsibly
• Fast learner with good computer literacy
• Previous customer service experience is an advantage but not required

The Offer

• Office-based position in Lisbon, Portugal
• Full-time employment
• Comprehensive onboarding and approximately 17 days of paid training
• Rotating shifts (40 hours per week)
• Meal allowance
• Private health and dental insurance
• Holiday and Christmas allowances paid in accordance with Portuguese employment law
• Modern office facilities and an international working environment
• Long-term career development opportunities within a global organization