Customer Service Representative

Cross Border Talents; Lisboa; Presencial; EUR 20 000 - 26 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal, is seeking a Customer Service Representative to support SMB clients with digital advertising solutions. This on-site role requires strong English communication, empathy, and problem-solving, with a focus on delivering a positive customer experience across chat, email, and phone.

You will join a collaborative team on a fixed 40-hour week, working rotating shifts between 6:00 AM and 12:00 AM, starting 5 October 2026.

Qualificações

• Excellent written and verbal English communication skills (C1 minimum).
• Strong empathy, problem-solving, and customer service skills.
• Ability to work effectively in a team and learn quickly.
• Comfortable handling sensitive information and challenging customer interactions.

Responsabilidades

• Provide pre- and post-sales support to SMB clients.
• Assist customers with advertising products, tools, and account-related enquiries.
• Resolve issues efficiently while delivering a positive customer experience.
• Handle sensitive information professionally and de-escalate challenging situations.
• Collaborate with team members and adapt quickly to new products and processes.

Conhecimentos

English communication

Empathy

Problem solving

Customer service

Teamwork

Descrição da oferta de emprego

Customer Service Representative
Location: Lisbon, Portugal
Work Mode: On-site
Language: English (C1 minimum)
Working Hours: 40 hours per week, 8-hour shifts plus a 1-hour lunch break, on a rotational schedule Monday–Sunday, between 6:00 AM and 12:00 AM.
Start Date: 5th October 2026

Provide customer support to small and medium-sized businesses (SMBs), helping them grow through digital advertising solutions across chat, email, and phone.
Key Responsibilities:
Provide pre- and post-sales support to SMB clients.
Assist customers with advertising products, tools, and account-related enquiries.
Resolve issues efficiently while delivering a positive customer experience.
Handle sensitive information professionally and de-escalate challenging situations.
Collaborate with team members and adapt quickly to new products and processes.
Requirements:
Excellent written and verbal English communication skills (C1 minimum).
Strong empathy, problem-solving, and customer service skills.
Ability to work effectively in a team and learn quickly.
Comfortable handling sensitive information and challenging customer interactions.
Documentation: EU passport or Portuguese residency permit.
Thank you