Customer Service Representative - Digital Technology English

Personalbuero U Herrmann; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Private health and dental insurance

Holiday and Christmas allowances

Resumo da oferta

Personalbuero U Herrmann in Lisbon is seeking English-speaking Customer Service Representatives for an international digital technology project. You will support small and medium businesses across phone, email and chat, helping customers get the most from our innovative solutions while delivering a world-class experience.

The role is full-time with onboarding, about 17 days of paid training, rotating 40-hour weeks, meal allowance, private health and dental insurance, and an international working

Qualificações

• Fluent English (C1 or higher).
• Excellent verbal and written communication.
• Customer-focused mindset with empathy and problem-solving.
• Ability to de-escalate situations professionally.
• Strong teamwork and collaboration.
• Ability to handle confidential information responsibly.
• Fast learner with basic computer literacy.
• Customer service experience is an advantage.

Responsabilidades

• Provide customer support via phone, email, and chat.
• Assist business customers with product, account, and platform inquiries.
• Deliver pre-sales and post-sales support while resolving issues.
• Guide customers in using digital tools and self-service solutions.
• Build strong customer relationships through empathetic communication.
• Handle sensitive information with confidentiality and care.
• Accurately document interactions and follow internal procedures.
• Contribute to high customer satisfaction with consistent, high-quality support.

Conhecimentos

Fluent English

Excellent communication

Customer-focused

De-escalation

Teamwork

Confidential information handling

Fast learner

Customer service experience

Descrição da oferta de emprego

Start dates: 05.10. or 26/10

We are partnering with a leading global customer experience company to recruit English-speaking Customer Service Representatives for an international digital technology project based in Lisbon, Portugal.

This is an exciting opportunity to support small and medium-sized businesses by delivering exceptional customer service across multiple channels. You'll assist customers with product inquiries, account-related questions, and platform support, helping them get the most out of innovative digital solutions while ensuring a world-class customer experience.

Your Role

• Provide customer support via phone, email, and chat
• Assist business customers with product, account, and platform-related inquiries
• Deliver pre-sales and post-sales support while resolving customer issues efficiently
• Guide customers in using digital tools and self-service solutions
• Build strong customer relationships through professional, empathetic communication
• Handle sensitive customer information with confidentiality and care
• Accurately document customer interactions and follow internal procedures
• Contribute to high customer satisfaction by delivering a consistent, high-quality support experience

Your Qualifications

• Fluent English (C1 level or above)
• Excellent verbal and written communication skills
• Customer-focused mindset with strong empathy and problem-solving abilities
• Ability to de-escalate challenging situations professionally
• Strong teamwork and collaboration skills
• Ability to handle confidential information responsibly
• Fast learner with good computer literacy
• Previous customer service experience is an advantage but not required

The Offer

• Office-based position in Lisbon, Portugal
• Full-time employment
• Comprehensive onboarding and approximately 17 days of paid training
• Rotating shifts (40 hours per week)
• Meal allowance
• Private health and dental insurance
• Holiday and Christmas allowances paid in accordance with Portuguese employment law
• Modern office facilities and an international working environment
• Long-term career development opportunities within a global organization