English-Speaking Customer Support

Cross Border Talents; Lisboa; Presencial; EUR 20.000 - 32.000; Jornada completa

Descripción de la vacante

CBtalents in Lisbon is seeking an English-speaking Customer Support Representative to join an international team on-site in Lisbon. You will assist both consumers and business users with account, billing, and product questions, delivering a smooth customer experience.

The role requires working rotating day shifts from 07:00 to 22:00, Monday to Sunday, totaling 40 hours per week. You will handle inquiries across channels and help users get the most from the company’s products.

Responsabilidades

• Support customers with billing and invoicing inquiries
• Troubleshoot account access issues
• Guide customers on how to use the company's products
• Respond to customer inquiries across multiple support channels
• Resolve issues efficiently while maintaining high service quality standards

Descripción del empleo

Are you fluent in English and interested in working with one of the world's leading AI research and deployment companies?

We're currently looking for an English-speaking Customer Support Representative to join an international team on-site in Lisbon.

You'll support both consumers and business users, helping them resolve account, billing, and product-related questions while delivering a smooth customer experience.

What you'll do

• Support customers with billing and invoicing inquiries
• Troubleshoot account access issues
• Guide customers on how to use the company's products
• Respond to customer inquiries across multiple support channels
• Resolve issues efficiently while maintaining high service quality standards

Position Details

Location: Lisbon, Portugal

Work model: On-site

Market: English

Full-time: 40 hours/week

Rotating day shifts between 07:00-22:00, Monday to Sunday