English-Speaking Customer Service Specialist | Lisbon, Portugal

Cross Border Talents; Lisboa; Sur place; EUR 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Welcome bonus

Food allowance

Attendance bonus

International digital advertising env.

Résumé du poste

Cross Border Talents in Lisbon, Portugal, is seeking a customer support professional fluent in English to assist clients with digital advertising products and services. The role requires supporting campaign inquiries and guiding users through social media advertising tools.

On-site shifts start early and rotate, with potential future 24/7 rotations. You will engage with an international team, ensure high-quality service, and contribute to a dynamic advertising tech environment.

Qualifications

• Fluent English required.
• Experience with paid campaigns in digital marketing.
• Experience in digital marketing roles.
• Experience in a contact centre or customer service within advertising tech.

Responsabilités

• Assist customers with digital advertising products and services.
• Support campaign-related inquiries and troubleshoot issues.
• Guide users through social media products and advertising tools.
• Deliver professional customer support and maintain service quality.

Connaissances

Fluent English

Paid campaign management

Digital marketing

Contact centre experience

Social media advertising concepts

Strong communication

Rotational shifts availability

Description du poste

Lisbon, Portugal
Work Model: On-site
Initial shifts between 07:00 and 19:00, Monday to Sunday, with 2 rotating days off. A future 24/7 rotational schedule may be introduced.

Are you fluent in English and experienced in digital marketing? Join an international team in Lisbon and support customers in the advertising technology sector!

Key Responsibilities

• Assist customers with digital advertising products and services.
• Support campaign-related inquiries and troubleshoot issues.
• Guide users through social media products and advertising tools.
• Deliver professional customer support and maintain service quality.

Requirements

• Fluent English.
• Previous experience in paid campaign management.
• Experience in digital marketing.
• Experience in a contact centre or customer service programme within the advertising technology sector.
• Familiarity with social media platforms and basic digital advertising concepts.
• Strong communication skills and a customer-focused mindset.
• Availability to work rotational shifts.

What We Offer

• Welcome bonus paid in monthly instalments during the first year.
• Food allowance for each working day.
• Attendance bonus.
• Opportunity to gain experience in an international digital advertising environment.

Please note: Relocation support is not provided.