Ads Support Specialist – AI Company | Lisbon (Relocation Provided)

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Paid training

International environment

Career mobility

Leave 22 days

Job summary

Savior Artigos Texteis Lda is seeking an English-speaking Customer Support Specialist in Lisbon to join a dynamic international team. You will handle account, billing, product, and technical inquiries, ensuring a high-quality customer experience.

Work is on-site in Lisbon, full-time (40 hours/week) with rotating day shifts. The role offers a paid training program and an international, multicultural environment that supports career development.

Qualifications

• Fluent English communication, both written and spoken.
• Experience in customer support or helpdesk roles.
• Comfortable with technology and digital platforms.
• Ability to explain technical information clearly to customers.

Responsibilities

• Support customers across multiple channels (email, chat, phone).
• Assist with billing and invoicing questions.
• Troubleshoot account access and product issues.
• Guide users on platform features and best practices.
• Provide clear, timely solutions and maintain quality standards.
• Collaborate with an international support team.
• Ensure customer cases are handled efficiently.

Skills

English proficiency

Customer support

Problem solving

Communication

Job description

Location: Lisbon, Portugal

Work Model: On-site

Language: English

Schedule: Full-time, 40 hours per week | Day shifts between 07:00 and 22:00

Industry: Artificial Intelligence / Technology

About The Opportunity

Are you passionate about technology and interested in working with one of the leading companies in the artificial intelligence industry?

We are looking for an English-speaking Customer Support Specialist to join an international team supporting users of a leading AI research and deployment company.

You will assist both consumers and business users of an advanced AI platform, helping them solve account, billing, product, and technical-related issues while delivering an excellent customer experience.

What You Will Do

• Support customers across multiple communication channels
• Assist with billing and invoicing-related questions
• Troubleshoot account access and product-related issues
• Guide customers on how to use the platform and its features
• Provide clear, accurate, and timely solutions
• Handle customer cases efficiently while meeting service and quality standards
• Work collaboratively within an international and multicultural support team

What We Are Looking For

• C1–C2 level English
• Previous experience in Customer Support, Customer Service, Technical Support, Helpdesk, Customer Success, or a similar customer-facing role
• Comfortable working with technology and digital platforms
• Strong communication and problem-solving skills
• Ability to explain technical information clearly to customers
• Customer-oriented and able to work in a fast-paced environment
• Available to work full-time on rotating day shifts between 07:00 and 22:00
• Currently based in Lisbon or able to work on-site in Lisbon
• EU citizenship or valid authorization to work in Portugal

Salary & Benefits

• Total monthly gross package: approximately €1,250
• 22 days of annual leave
• Paid training
• International and multicultural working environment
• Career development and internal mobility opportunities

Why Join?

This is an opportunity to combine customer support experience with one of the fastest-growing areas in technology.

You will gain hands-on experience supporting an advanced AI product, strengthen your troubleshooting and communication skills, and work in an international BPO environment with opportunities for further professional development.