English Multichannel Customer Service Agent

Savior Artigos Texteis Lda; Lisboa; Vor Ort; EUR 21.000 - 30.000; Vollzeit

Benefits dieser Stelle

Paid training

Supportive team environment

Zusammenfassung

Savior Artigos Texteis Lda in Lisbon is seeking a Multichannel Customer Service Agent to assist customers across phone, email and messaging apps. The role emphasizes resolving queries on first contact when possible and documenting outcomes in CRM for seamless handovers.

The ideal candidate is fluent in English (C1 or higher) and comfortable learning new tools and channels; shifts include evenings and weekends. Training is provided to help you adapt to our tone and systems.

Qualifikationen

• Fluent English at C1 level or higher.
• Contact-centre experience is a plus but not required.
• Able to learn new tools quickly and switch between channels.

Aufgaben

• Provide multichannel customer support via phone, email and messaging apps.
• Document every outcome in our CRM for seamless handover to colleagues.
• Flag recurring product issues to the team lead to help fix root causes.

Kenntnisse

Fluent English (C1)

Contact-centre experience (nice toHave

Quick learning of new tools

Jobbeschreibung

About The Role

As a Multichannel Customer Service Agent in Lisbon, you will support customers of an international brand wherever they choose to reach us. On any given shift you may take a phone call, answer an email, and respond to a messaging app conversation, so adaptability is central to this role. Your goal is to resolve queries on first contact wherever possible, which means understanding the real question quickly, checking the relevant account details and giving a complete answer.

Every outcome must be documented in our CRM so that colleagues can pick up the thread if needed. You will also flag recurring product problems to your team lead, which helps the business fix issues at source.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Previous contact-centre experience is a plus but is not required, because training covers our systems and tone of voice in detail.
• You should be quick to learn new tools and comfortable switching between channels.
• Shifts include evenings and weekends.

What We Offer

• Paid training and a supportive team environment.