Lisbon: Paid-Training Multichannel English Support Agent

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 21,000 - 30,000; Full time

Benefits offered by this job

Paid training

Supportive team environment

Job summary

Savior Artigos Texteis Lda in Lisbon is seeking a Multichannel Customer Service Agent to assist customers across phone, email and messaging apps. The role emphasizes resolving queries on first contact when possible and documenting outcomes in CRM for seamless handovers.

The ideal candidate is fluent in English (C1 or higher) and comfortable learning new tools and channels; shifts include evenings and weekends. Training is provided to help you adapt to our tone and systems.

Qualifications

• Fluent English at C1 level or higher.
• Contact-centre experience is a plus but not required.
• Able to learn new tools quickly and switch between channels.

Responsibilities

• Provide multichannel customer support via phone, email and messaging apps.
• Document every outcome in our CRM for seamless handover to colleagues.
• Flag recurring product issues to the team lead to help fix root causes.

Skills

Fluent English (C1)

Contact-centre experience (nice toHave

Quick learning of new tools

Job description

Savior Artigos Texteis Lda in Lisbon is seeking a Multichannel Customer Service Agent to assist customers across phone, email and messaging apps. The role emphasizes resolving queries on first contact when possible and documenting outcomes in CRM for seamless handovers.

The ideal candidate is fluent in English (C1 or higher) and comfortable learning new tools and channels; shifts include evenings and weekends. Training is provided to help you adapt to our tone and systems.