English Multichannel Customer Service Agent

Savior Artigos Texteis Lda; Porto; On-site; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Full training

Job summary

Savior Artigos Texteis Lda in Porto is seeking an English-speaking Multichannel Customer Service Agent. You will engage customers via phone, email and messaging apps, adapt your tone to each channel, and ensure high-quality, accurate responses.

No prior experience is required as our structured training covers products, systems and service standards from day one. You will log interactions in the CRM to ensure seamless handoffs.

Qualifications

• Fluent English at C1 level or higher.
• Curious, quick to learn new tools and comfortable switching between tasks.
• Rotating shifts apply, including evenings.

Responsibilities

• Support customers across phone, email and messaging apps with accuracy and care.
• Check account details, answer questions fully and close the contact on the first attempt where possible.
• Record every outcome in our CRM so colleagues can continue the conversation seamlessly.

Skills

English (C1+)

Customer service mindset

Fast learner

Tools

CRM software

Job description

About The Role

We are looking for an English-speaking Multichannel Customer Service Agent in Porto to support customers across phone, email and messaging apps. Each channel has its own rhythm, so you will adjust your style to suit the customer and the medium while keeping the same standard of accuracy and care. You will check account details, answer the question fully and close the contact on the first attempt wherever you can.

Every outcome must be recorded in our CRM so that a colleague can continue the conversation seamlessly if it comes back. No prior experience is required for this role, because our structured training programme covers our products, systems and service standards from the first day.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• You should be curious, quick to learn new tools and comfortable switching between tasks.
• Rotating shifts apply, including evenings.

What We Offer

• Full paid training and a welcoming team that supports your development.