Proactive Tech Support & Billing Advisor

Cross Border Talents; Lisboa; Presencial; EUR 15 000 - 21 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking an English-speaking customer support professional to assist subscribers of a premium digital service. You will help with subscriptions, registrations, renewals, billing, and account questions while guiding users through premium features and AI capabilities.

The role includes targeted outbound calls to resolve inquiries and improve overall service quality. You will troubleshoot technical issues and provide clear, helpful resolutions, contributing to ongoing service

Qualificações

• Experience in customer support or helpdesk environments.
• Excellent written and verbal communication in English.

Responsabilidades

• Assist English-speaking subscribers with plan options, registration, renewals, billing and account management.
• Guide customers through premium platform features and AI capabilities.
• Troubleshoot technical questions and provide clear resolutions.
• Make outbound calls to follow up on and resolve subscriber inquiries.
• Observe user feedback and help identify recurring issues for service improvements.

Conhecimentos

Customer support

English fluency

Descrição da oferta de emprego

Cross Border Talents is seeking an English-speaking customer support professional to assist subscribers of a premium digital service. You will help with subscriptions, registrations, renewals, billing, and account questions while guiding users through premium features and AI capabilities.

The role includes targeted outbound calls to resolve inquiries and improve overall service quality. You will troubleshoot technical issues and provide clear, helpful resolutions, contributing to ongoing service