English Customer Support Specialist – Lisbon

CBTalents; Lisboa; Presencial; EUR 14.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meal card €7/day (tax-free)

Performance bonus up to €300

Health & Dental Insurance

22 Days Paid Annual Leave

Training program

Descripción de la vacante

Cross Border Talents in Lisbon, Portugal is hiring an Operations Customer Expert to support premium users with account navigation, billing, and renewals, while guiding them through new AI tools.

You will resolve technical inquiries via phone, email, and chat, and participate in a 40-hour week with day or night shifts. The package includes a fixed gross monthly salary, a meal card, performance bonuses, health and dental insurance, and generous annual leave.

Formación

• Experience in premium customer support or managed services.
• Ability to guide users on AI features and tools.
• Strong problem-solving and multi-channel communication.

Responsabilidades

• Assist premium subscribers with account navigation, billing, and renewals.
• Guide users on AI tools and exclusive features.
• Solve technical inquiries via phone, email, and chat.

Conocimientos

Customer support

Billing inquiries

Account navigation

Renewals

AI tools guidance

Technical troubleshooting

Herramientas

CRM software

Descripción del empleo

• Location: Lisbon, Portugal (On-site near Entrecampos / Jardim Zoológico)
• Position: Operations Customer Expert
• Package: €1,237.83 gross fixed/month + up to €300 performance bonus

Are you ready to support premium users on world-leading social media and AI platforms?

Your Role:

• Help premium subscribers with account navigation, billing, and renewals.

• Guide users on exciting new AI tools and exclusive features.

• Solve technical inquiries via phone, email, and chat.

Key Benefits:

• Fixed Base Salary + Meal Card (€7/day tax-free) + Monthly Allowances

• Up to €300/month in performance bonuses

• Private Health & Dental Insurance included

• 22 Days Paid Annual Leave + public holiday compensation

• Paid 10-day training program

Shift Flexibility:

• 40h/week (24/7 rotating model)

• Day Shift (07:00 - 22:00) OR Night Shift (22:00 - 07:00) options