English Customer Support Specialist – Lisbon

CBTalents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Meal card €7/day tax-free

Private health & dental insurance

22 days paid annual leave

Paid training program

Monthly allowances

Performance bonus up to €300/month

Job summary

Cross Border Talents in Lisbon, Portugal is seeking an Operations Customer Expert to support premium users on world-leading social media and AI platforms. The role covers account navigation, billing, renewals, and guiding users through AI tools and exclusive features.

The position offers a fixed base salary of €1,237.83 gross per month plus up to €300 monthly performance bonus, along with private health & dental insurance, meal card (€7/day tax-free), and 22 days of paid annual leave plus a

Responsibilities

• Help premium subscribers with account navigation, billing, and renewals.
• Guide users on exciting new AI tools and exclusive features.
• Solve technical inquiries via phone, email, and chat.

Job description

- Location: Lisbon, Portugal (On-site near Entrecampos / Jardim Zoológico)

- Position: Operations Customer Expert

- Package: €1,237.83 gross fixed/month + up to €300 performance bonus

Are you ready to support premium users on world-leading social media and AI platforms?

Your Role:

• Help premium subscribers with account navigation, billing, and renewals.

• Guide users on exciting new AI tools and exclusive features.

• Solve technical inquiries via phone, email, and chat.

Key Benefits:

• Fixed Base Salary + Meal Card (€7/day tax-free) + Monthly Allowances

• Up to €300/month in performance bonuses

• Private Health & Dental Insurance included

• 22 Days Paid Annual Leave + public holiday compensation
  Paid 10-day training program

Shift Flexibility:

• 40h/week (24/7 rotating model)

• Day Shift (07:00 - 22:00) OR Night Shift (22:00 - 07:00) options