Customer Support Specialist – English

CBTalents; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

Performance bonus

Health coverage

Onboarding training

Modern workplace

Job summary

Cross Border Talents in Lisbon is seeking an Operations Customer Expert to deliver premium multi-channel support for leading global social platforms. You will assist users with account setups, billing inquiries, and AI feature rollouts, providing high-quality service across chat, email, and phone channels.

The role is on-site in Lisbon with day or night shifts. You will receive a fixed monthly salary of €1,237.83 plus a potential €300 monthly performance bonus, plus private health coverage and

Qualifications

• Fluent / Native-level English skills.

Responsibilities

• Account & Billing Management: Support sign-ups, renewals, plan tiers, and billing inquiries.
• AI & Product Guidance: Educate users on premium features and AI tools to maximize product value.
• Multi-Channel & Outbound Support: Handle inquiries with a high-touch, personalized approach.
• Technical Troubleshooting: Diagnose and resolve native app issues to ensure a seamless experience.

Skills

English fluency

Strong communication

Rotating shifts

Job description

• Location: Lisbon, Portugal (On-site)




• Work Type: Full-Time (40h/week) | Day or Night Shifts Available




• Base Compensation: €1,237.83 gross/month + up to €300/month Performance Bonus

About the Role

As an Operations Customer Expert, you will deliver premium multi-channel support (chat, email, phone) to users of leading global social platforms. You'll help users navigate account setups, billing, native app troubleshooting, and exciting AI feature rollouts.

Key Responsibilities

• Account & Billing Management: Support sign-ups, renewals, plan tiers, and billing inquiries.




• AI & Product Guidance: Educate users on premium features and AI tools to maximize product value.




• Multi-Channel & Outbound Support: Handle inquiries with a high-touch, personalized approach.




• Technical Troubleshooting: Diagnose and resolve native app issues to ensure a seamless experience.

What We Offer

• Competitive Pay: €1,237.83 gross fixed monthly salary (includes monthly holiday/Christmas allowances + €154 net meal card).




• Bonus Potential: Earn up to €300/month in performance incentives.




• Health Coverage: Private medical and dental insurance upon contract signing.




• Paid Onboarding: 10-day intensive training program (€92.80/week allowance).




• Modern Workplace: On-site lounge, cafeteria, and top-tier amenities right by main transport hubs.

Requirements

• Fluent / Native-level English skills.




• Strong technical adaptability and customer communication skills.




• Availability for rotating schedules within your preferred shift option (Day or Night).