Customer Support Specialist – English

CBTalents; Lisboa; On-site; EUR 13,000 - 15,000; Full time

Benefits offered by this job

Competitive pay

Performance bonus

Health coverage

Onboarding

Modern workplace

Job summary

Cross Border Talents is seeking an Operations Customer Expert in Lisbon, Portugal (on-site). The role delivers premium multi-channel support across chat, email and phone, assisting users with account setups, billing, app troubleshooting, and AI feature rollouts.

You will handle sign-ups and renewals, guide users on premium features, and provide high-touch, multi-channel assistance while diagnosing tech issues to ensure a seamless user experience.

Qualifications

• Fluent / Native-level English skills.
• Strong technical adaptability and customer communication skills.

Responsibilities

• Account & Billing Management: Support sign-ups, renewals, plan tiers, and billing inquiries.
• AI & Product Guidance: Educate users on premium features and AI tools to maximize product value.
• Multi-Channel & Outbound Support: Handle inquiries with a high-touch, personalized approach.
• Technical Troubleshooting: Diagnose and resolve native app issues to ensure a seamless experience.

Skills

Customer support

Technical adaptability

Communication skills

Job description

• Location: Lisbon, Portugal (On-site)




• Work Type: Full-Time (40h/week) | Day or Night Shifts Available




• Base Compensation: €1,237.83 gross/month + up to €300/month Performance Bonus

About the Role

As an Operations Customer Expert, you will deliver premium multi-channel support (chat, email, phone) to users of leading global social platforms. You'll help users navigate account setups, billing, native app troubleshooting, and exciting AI feature rollouts.

Key Responsibilities

• Account & Billing Management: Support sign-ups, renewals, plan tiers, and billing inquiries.




• AI & Product Guidance: Educate users on premium features and AI tools to maximize product value.




• Multi-Channel & Outbound Support: Handle inquiries with a high-touch, personalized approach.




• Technical Troubleshooting: Diagnose and resolve native app issues to ensure a seamless experience.

What We Offer

• Competitive Pay: €1,237.83 gross fixed monthly salary (includes monthly holiday/Christmas allowances + €154 net meal card).




• Bonus Potential: Earn up to €300/month in performance incentives.




• Health Coverage: Private medical and dental insurance upon contract signing.




• Paid Onboarding: 10-day intensive training program (€92.80/week allowance).




• Modern Workplace: On-site lounge, cafeteria, and top-tier amenities right by main transport hubs.

Requirements

• Fluent / Native-level English skills.




• Strong technical adaptability and customer communication skills.




• Availability for rotating schedules within your preferred shift option (Day or Night).