Customer Support Specialist – English (Lisbon)

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Health insurance

Training allowance

Meal card

Job summary

Savior Artigos Texteis Lda is seeking an Operations Customer Expert for an on-site, full-time role in Lisbon. You will deliver premium multi-channel support (chat, email, phone) and assist users with account setups, billing, and AI feature rollouts.

The position requires rotating day or night shifts and strong English communication. Benefits include private health coverage, onboarding training, and a monthly meal card.

Qualifications

• Fluent/native English required.
• Strong communication skills.
• Ability to troubleshoot app and billing issues.

Responsibilities

• Account and billing management: assist with sign-ups, renewals, plans and billing questions.
• AI and product guidance: explain premium features and AI tools to users.
• Multi-channel and outbound support: provide high-touch, personalized assistance.
• Technical troubleshooting: diagnose and resolve native app issues for a seamless experience.

Skills

English

Customer communication

Technical troubleshooting

Multi-channel support

Job description

• Work Type: Full-Time (40h/week) | Day or Night Shifts Available
• Base Compensation: €1,237.83 gross/month + up to €300/month Performance Bonus
• Location: Lisbon, Portugal (On-site)

About The Role

As an Operations Customer Expert, you will deliver premium multi-channel support (chat, email, phone) to users of leading global social platforms. You'll help users navigate account setups, billing, native app troubleshooting, and exciting AI feature rollouts.

Key Responsibilities

• Account & Billing Management: Support sign-ups, renewals, plan tiers, and billing inquiries.
• AI & Product Guidance: Educate users on premium features and AI tools to maximize product value.
• Multi-Channel & Outbound Support: Handle inquiries with a high-touch, personalized approach.
• Technical Troubleshooting: Diagnose and resolve native app issues to ensure a seamless experience.

What We Offer

• Competitive Pay: €1,237.83 gross fixed monthly salary (includes monthly holiday/Christmas allowances + €154 net meal card).
• Bonus Potential: Earn up to €300/month in performance incentives.
• Health Coverage: Private medical and dental insurance upon contract signing.
• Paid Onboarding: 10-day intensive training program (€92.80/week allowance).
• Modern Workplace: On-site lounge, cafeteria, and top-tier amenities right by main transport hubs.

Requirements

• Fluent / Native-level English skills.
• Strong technical adaptability and customer communication skills.
• Availability for rotating schedules within your preferred shift option (Day or Night).