English Customer Support Specialist | Global Brands Perks

Cross Border Talents; Lisboa; On-site; EUR 22,000 - 28,000; Full time

Benefits offered by this job

Meal vouchers

Private health insurance

Accommodation in shared apartments

Free Portuguese lessons

Sports activities

Job summary

Cross Border Talents is looking for a passionate Customer Support Agent in Lisbon to join a leading BPO company. You will provide top-tier service to prestigious global brands while maintaining accurate records and resolving inquiries.

The role demands excellent communication and empathy skills, along with a willingness to work in rotating shifts. Benefits include a competitive salary, meal vouchers, and private health insurance after six months.

Qualifications

• Fluency in English is mandatory.
• Prior experience or contact with clients is preferred.
• Good computer skills are required.

Responsibilities

• Answer inbound calls and customer inquiries.
• Provide support and resolve customer service issues.
• Maintain accurate data input in the customer services database.

Skills

Fluency in English

Excellent communication skills

Good listening and empathy skills

Good time management skills

Team spirit and flexibility

Tools

Customer services database

Job description

Cross Border Talents is looking for a passionate Customer Support Agent in Lisbon to join a leading BPO company. You will provide top-tier service to prestigious global brands while maintaining accurate records and resolving inquiries.

The role demands excellent communication and empathy skills, along with a willingness to work in rotating shifts. Benefits include a competitive salary, meal vouchers, and private health insurance after six months.