English Customer Support Representative – Lisbon

CB Talents; Lisboa; On-site; EUR 10,000 - 14,000; Full time

Benefits offered by this job

Health insurance

Paid training

Contract leading to permanent position

Lisbon campus

Job summary

CB Talents is hiring Customer Support Representatives in Lisbon, Portugal to assist Reddit users via phone, email, and chat. This is an English-focused, on-site role with a 12-month renewable contract leading to a permanent position.

You will join an international team, receive 15 days of paid training in English, and enjoy a modern campus with easy transport links. Health insurance is provided after signing, and a performance bonus of up to €300/month is possible.

Qualifications

• Fluency in English (written and spoken).
• ONLY LOCAL CANDIDATES!
• Passion for customer care, strong communication skills, and effective questioning.
• Comfort using computer software and digital tools.
• Experience in digital marketing or platform support is a plus!

Responsibilities

• Assist registered users and community members via telephone, email, and chat.
• Help users finalize their registration and navigate products and services smoothly.
• Provide high-quality service to ensure every interaction matters.

Skills

Fluent English

Customer care

Communication skills

Digital tools

Job description

We are hiring Customer Support Representatives to join our team in Portugal working with Reddit, one of the world's most popular online platforms!
If you enjoy helping people, solving problems, and being part of an international community, this is the perfect opportunity for you.
What's in it for you?

• Great Monthly Package: €1,227.33 total monthly gross salary (€920 base salary + €154 meal allowance + holiday/Christmas allowances) PLUS up to €300/month performance bonus!
  
• Health Coverage: Free private health and dental insurance after contract signature.
  
• Job Security: 12-month renewable contract leading to a permanent position.
  
• Amazing Campus: Modern office at the TP Tejo building in Lisbon, fully equipped with a cafeteria, balcony, and excellent transport links (metro, bus, train right outside).
  

What you'll be doing:

• Assist registered users and community members via telephone, email, and chat.
  
• Help users finalize their registration and navigate products and services smoothly.
  
• Provide high-quality service to ensure every interaction matters.
  

What we need from you:

• Fluency in English (written and spoken).
  
• ONLY LOCAL CANDIDATES!
• Passion for customer care, strong communication skills, and effective questioning.
  
• Comfort using computer software and digital tools.
  
• Experience in digital marketing or platform support is a plus!
  

Paid Training Included! We provide 15 days of intensive, fully paid training (8 hours/day in English) to set you up for total success.