English Customer Support Representative (Facebook) – Lisbon

CB Talents SP; Lisboa; On-site; EUR 12,000 - 15,000; Full time

Benefits offered by this job

Health insurance

Paid training

Contract leading to permanent position

Job summary

Teleperformance in Lisbon is hiring Customer Support Representatives to assist users with Facebook products and services across telephone, email, and chat.

You will help users complete registrations, navigate the platform, and deliver high-quality support to ensure every interaction matters. A 12-month renewable contract leads to a permanent position, with paid training and a strong team environment.

Qualifications

• Fluency in English (written and spoken).
• Experience in customer support is a plus.
• Comfort using computer software and digital tools.

Responsibilities

• Assist registered users and community members via telephone, email, and chat.
• Help users finalize their registration and navigate products and services smoothly.
• Provide high-quality service to ensure every interaction matters.

Skills

Fluency in English

Customer service

Communication skills

Job description

We are hiring Customer Support Representatives to join Teleperformance in Portugal working with Facebook, one of the world's most popular online platforms! If you enjoy helping people, solving problems, and being part of an international community, this is the perfect opportunity for you.

What's in it for you?

• Great Monthly Package: €1,227.33 total monthly gross salary (€920 base salary + €154 meal allowance + holiday/Christmas allowances) PLUS up to €300/month performance bonus!
• Health Coverage: Free private health and dental insurance after contract signature.
• Job Security: 12-month renewable contract leading to a permanent position.
• Amazing Campus: Modern office at the TP Tejo building in Lisbon, fully equipped with a cafeteria, balcony, and excellent transport links (metro, bus, train right outside).

What you'll be doing:

• Assist registered users and community members via telephone, email, and chat.
• Help users finalize their registration and navigate products and services smoothly.
• Provide high-quality service to ensure every interaction matters.

What we need from you:

• Fluency in English (written and spoken).
• ONLY LOCAL CANDIDATES!
• Passion for customer care, strong communication skills, and effective questioning.
• Comfort using computer software and digital tools.
• Experience in digital marketing or platform support is a plus!

Paid Training Included!

We provide 15 days of intensive, fully paid training (8 hours/day in English) to set you up for total success.

Ready to kickstart your career with Teleperformance in Lisbon?