English Customer Support Representative

Cross Border Talents; Lisboa; Presencial; EUR 22 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal vouchers

Private health insurance

Accommodation in shared apartments

Free Portuguese lessons

Sports activities

Resumo da oferta

Cross Border Talents is looking for a passionate Customer Support Agent in Lisbon to join a leading BPO company. You will provide top-tier service to prestigious global brands while maintaining accurate records and resolving inquiries.

The role demands excellent communication and empathy skills, along with a willingness to work in rotating shifts. Benefits include a competitive salary, meal vouchers, and private health insurance after six months.

Qualificações

• Fluency in English is mandatory.
• Prior experience or contact with clients is preferred.
• Good computer skills are required.

Responsabilidades

• Answer inbound calls and customer inquiries.
• Provide support and resolve customer service issues.
• Maintain accurate data input in the customer services database.

Conhecimentos

Fluency in English

Excellent communication skills

Good listening and empathy skills

Good time management skills

Team spirit and flexibility

Ferramentas

Customer services database

Descrição da oferta de emprego

Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal. Over the last years, they have been recognized as an excellent company to work for and one of the best costumer services provider company, considered several times the best company to work for in Portugal by the Great Place to Work Institute and twice by Exame Magazine.

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

Your Role as a Customer Support Agent:

• Answer to inbound calls and customer inquiries;
• Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• To troubleshoot through the use of open questions, support documents and system training.
• To be able to offer recommendations to common problems or frequently asked questions

• Fluency in English
• Typing Speed: 20 words per minute.
• Availability to work in rotating shifts
• Good computer skills;
• Any kind of previous experience or contact with clients
• Excellent communication skills;
• Good listening and empathy skills;
• Good time management skills;
• Team spirit and flexibility.

• Competitive salary in the Portuguese Market
• Meal vouchers;
• Fixed-term, renewable employment contract;
• Private health insurance after 6 months of contract signature (additionally to the standard insurance).
• Accommodation in one of our Client's company’s shared apartments;
• Free Portuguese lessons, sports activities and much more!!