English Customer Care Specialist (Chat & Email)

Savior Artigos Texteis Lda; Covilhã; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid onboarding

Templates & service improvements

Job summary

Savior Artigos Texteis Lda in Covilhã, Portugal is seeking a Customer Care Specialist to handle written enquiries via chat and email. You’ll reply clearly, be friendly, and guide customers on next steps, using available tools to investigate cases and escalate complex issues when needed. Strong written English is essential, with C1 level or higher.

Shifts are shift-based and paid onboarding is offered. The role focuses on timely, accurate responses and quality service, with opportunities to

Qualifications

• Fluent English at C1 level or higher is required.
• Strong written English with excellent spelling and grammar.
• Shifts are shift-based.

Responsibilities

• Answer written enquiries from customers via chat and email.
• Provide clear, friendly, and complete replies outlining next steps.
• Investigate each case using available tools and escalate complex matters with concise summaries.
• Keep queue organized and respond within service targets without sacrificing quality.

Skills

English fluency (C1+)

Typing speed

Job description

About The Role

As a Customer Care Specialist in Covilhã, you will answer written enquiries from customers across chat and email. Your replies should be clear, friendly and complete, so the customer knows exactly what happens next. You will investigate each case with the tools available to you, provide a full answer where possible and escalates complex matters to the right team with a concise, accurate summary. Good written communication is central to the role, and you will take pride in writing replies that are easy to read and easy to act on. You will also keep your queue organised and respond within our service targets without sacrificing quality.

Requirements

• fluent English at C1 level or higher, which is the minimum for this role.
• Strong written English, excellent spelling and grammar, and a fast, accurate typing speed are essential.
• Shifts are shift-based.

What We Offer

• Paid onboarding and the chance to contribute to reply templates and service improvements.