English Customer Care Specialist - Chat & Email

Savior Artigos Texteis Lda; Covilhã; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Paid onboarding

Templates & service improvements

Job summary

Savior Artigos Texteis Lda in Covilhã, Portugal is seeking a Customer Care Specialist to handle written enquiries via chat and email. You’ll reply clearly, be friendly, and guide customers on next steps, using available tools to investigate cases and escalate complex issues when needed. Strong written English is essential, with C1 level or higher.

Shifts are shift-based and paid onboarding is offered. The role focuses on timely, accurate responses and quality service, with opportunities to

Qualifications

• Fluent English at C1 level or higher is required.
• Strong written English with excellent spelling and grammar.
• Shifts are shift-based.

Responsibilities

• Answer written enquiries from customers via chat and email.
• Provide clear, friendly, and complete replies outlining next steps.
• Investigate each case using available tools and escalate complex matters with concise summaries.
• Keep queue organized and respond within service targets without sacrificing quality.

Skills

English fluency (C1+)

Typing speed

Job description

Savior Artigos Texteis Lda in Covilhã, Portugal is seeking a Customer Care Specialist to handle written enquiries via chat and email. You’ll reply clearly, be friendly, and guide customers on next steps, using available tools to investigate cases and escalate complex issues when needed. Strong written English is essential, with C1 level or higher.

Shifts are shift-based and paid onboarding is offered. The role focuses on timely, accurate responses and quality service, with opportunities to