Employee Support Services Specialist (m/f/d)

Siemens; Porto; Hybrid; EUR 25,000 - 38,000; Full time

Benefits offered by this job

Belong & Innovate

Hybrid model

Health insurance

Learning platforms

Shuttle service

Job summary

Siemens AG in Porto is seeking an Employee Support Services Specialist to ensure a seamless experience for employees using internal service platforms and processes. You will support procurement requests, act as a primary contact for headquarters topics, and maintain process documentation.

The ideal candidate has a bachelor’s degree in business or HR, 2+ years in support roles, strong English communication, and a customer-service mindset. This is a hybrid role with travel between Lisbon and Porto.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related field.
• 2+ years of experience in employee support roles or service desk environments.
• Excellent communication skills in English, both written and verbal.
• Strong customer service orientation with a proactive, solution-focused mindset.
• Strong interpersonal skills and collaborative mindset.
• Experience with onboarding/offboarding and handling confidential information with discretion.
• Knowledge of SAP systems and identity management tools.
• Willingness to travel regularly between Lisbon and Porto.

Responsibilities

• Supporting internal shopping cart and procurement request processes, ensuring timely resolution and high-quality service delivery.
• Acting as a primary point of contact between employees and the central services (SX) organization for headquarters-related topics.
• Maintaining and updating process documentation and user guidelines to ensure clarity and consistency.
• Collaborating with various internal stakeholders to ensure smooth and efficient workflow operations.
• Monitoring and managing service requests through ticketing systems, ensuring accurate tracking and follow-up.
• Contributing to continuous improvement initiatives and helping implement best practices across support operations.
• Assisting with onboarding and offboarding processes for external employees, including identity and access management coordination.

Job description

Employee Support Services Specialist (m/f/d)

Job ID

527789

Posted since

04-Nov-2026

Organization

Smart Infrastructure

Field of work

Internal Services

Company

Mid-level Professional

Job type

Full-time

Hybrid (Remote/Office)

Employment type

Permanent

Location(s)

Create a better #TomorrowWithUs

At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the world’s most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.

About Portugal Tech Hub

We take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.

With a decade of history and around 1.600 experts, the Portugal Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers.

Are you ready to be part of the change? Come join us!

Your mission will be…

As an Employee Support Services Specialist, you will play a key role in ensuring a seamless experience for employees interacting with internal service platforms and processes. Your responsibilities will include:

• Supporting internal shopping cart and procurement request processes, ensuring timely resolution and high-quality service delivery
• Acting as a primary point of contact between employees and the central services (SX) organization for headquarters-related topics
• Maintaining and updating process documentation and user guidelines to ensure clarity and consistency.
• Collaborating with various internal stakeholders to ensure smooth and efficient workflow operations.
• Monitoring and managing service requests through ticketing systems, ensuring accurate tracking and follow-up.
• Contributing to continuous improvement initiatives and helping implement best practices across support operations.
• Assisting with onboarding and offboarding processes for external employees, including identity and access management coordination.

We are looking for someone with…

• A Bachelor’s degree in Business Administration, Human Resources, or a related field.
• 2+ years of experience in employee support roles or service desk environments.
• A people person with strong interpersonal skills and a collaborative midset.
• Ability to positively influence others and promote a strong office culture.
• Strong working knowledge of SAP systems and identity management tools.
• Experience with onboarding/offboarding processes and handling confidential information with discretion.
• Excellent communication skills in English, both written and verbal.
• A strong customer service orientation, with a proactive and solution-focused mindset.
• High attention to detail and a process-oriented approach to work.
• Previous experience with internal procurement or catalog-based item management platforms is a plus.
• Willingness to travel regularly between Lisbon and Porto.

What We Offer

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!