Business Analyst - Financial Services (m/f/d)

Siemens; Amadora; Hybride; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Hybrid model

Home office budget

Health insurance

Learning platforms

Volunteer initiatives

Shuttle service

Résumé du poste

Siemens in Portugal's Tech Hub is seeking IT professionals to join a global engineering leader. You will provide Level 1–2 help desk support for incidents, monitor the IT production environment, and contribute to documentation and requirements gathering.

The role emphasizes ITIL-aligned operations, collaboration with international teams and external partners, and ongoing improvement. A degree in CS/IS, strong English, and 5–7 years in IT projects with banking knowledge are expected.

Qualifications

• Degree in Computer Science, Business or BIS (or equivalent)
• 5–7 years IT project experience, esp. global banking/treasury systems
• Experience in international/virtual teams and with external partners
• ITIL experience or certification desired
• Strong analytical and decision-making skills
• Excellent customer orientation and communication skills
• Fluent in English (spoken and written)

Responsabilités

• Provide Level 1–2 help desk support for IT incidents and requests
• Monitor IT production environment according to KPIs
• Contribute to application documentation
• Collect and scrutinise business requirements
• Design IT solutions aligned to business processes and architecture
• Conduct functional tests during development and before launch
• Engage in continuous improvement within the Solution Expert Chapter
• Optimize existing solutions and processes while meeting SLAs and security requirements
• Provide end-user trainings
• Collaborate with internal and external stakeholders

Connaissances

IT know-how

Customer orientation

Communication & presentation

Analytical thinking

Team collaboration

English proficiency

ITIL knowledge

Formation

Bachelors in Computer Science / Business / BIS

Outils

SQL

Description du poste

Create a better #TomorrowWithUs

At Siemens, we build technology solutions to shape the world we live in. We transform industries and societies by combining the real and digital worlds. With over 300.000 of the world's most forward-thinking minds and the power of a presence in more than 190 countries, we make a truly global impact.

About Portugal Tech Hub

We take on challenges to make life easier, safer, and more sustainable for us and generations to come. We bring value to the business digitalization transition, from Portugal to the world, in areas such as Artificial Intelligence, Analytics & Business Intelligence, Application Lifecycle Management, Cybersecurity, IT Infrastructure Management, IT Project & Service Management, IT Strategy, User Experience, and many more.

With a decade of history and around 1.600 experts, the Portugal Tech Hub is the home of the new technologists – Dream Builders, Impact Creators & Future Makers.

Your mission will be...

• Provide Level 1 and 2 help desk support for IT incidents and requests, including analysis and problem resolution for our CMS Application Loan IQ
• Proactively monitor the IT production environment according to KPIs
• Contribute to the creation and updating of Application documentation
• Collect and scrutinise business requirements
• Design IT solutions that align with business processes and architectural recommendations
• Design and conduct functional tests throughout development and prior to launch
• Engage in continuous improvement initiatives as part of the Solution Expert Chapter
• Optimize existing solutions and processes, e. g. by process harmonisation, consolidation of applications, interfaces, and other IT Services
• Optimize operations while ensuring that regulatory and security requirements as well as agreed service levels are met
• Provide trainings to our end users
• Be part of our excellent collaboration team, together with our internal and external stakeholder.

We are looking for someone with...

• Successfully completed degree in Computer Science, Business or Business information systems, or equivalent education qualification
• You have an excellent IT Know-How and experience in Financial Services (e. g. Controlling and Financial Reporting, Financial Instruments, Leasing and Factoring Business, Risk Management and Risk Controlling Business) and related processes gathered through relevant work experiences
• You gained 5-7 years professional experience in IT projects especially with global banking / treasury systems as well as knowledge of SQL
• You have experience as member of an international, virtual team and working with external partners
• You have experience in operations and development of IT applications (e. g. ITIL), ideally ITIL certificate
• Analytical information processing and decision-making competences
• Strong customer orientation
• Professional communication and presentation skills
• English fluent in speech and writing

What We Offer

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget - because balance fuels performance.
• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

#Siemens #PortugalTechHub

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!