SuccessFactors Support Specialist (f/m/div.)

Bosch Portugal

Lisboa

Hybrid

EUR 30,000 - 45,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Flexible work conditions

Health insurance

Training opportunities

Sports and health related activities

Canteen

Job summary

A leading technology company in Lisbon is seeking a SuccessFactors Support Specialist to provide 2nd level support. The role involves collaborating with IT teams to resolve issues efficiently while maintaining an overview of system connections. Required qualifications include a Bachelor's Degree and fluency in English, with knowledge of SuccessFactors being a plus. This position offers flexible working conditions and opportunities for career development. Join us to make a meaningful impact!

Qualifications

Experience in SuccessFactors, especially in Employee Central.
1+ year of experience in IT support.
Knowledge about Support Operation.

Responsibilities

Perform 2nd level support activities in SuccessFactors.
Assure efficient support activities, incl. Ticketing.
Maintain knowledge of system connections and data flows.

Skills

Fluency in written and spoken English

Knowledge about SuccessFactors

Customer orientation

Strong intercultural competencies

Education

Bachelor's Degree in HR or IT related field

Job description

Company Overview

The Bosch group has more than 400,000 employees around the world, present in 60 countries, and we are proud to impact people’s lives and to work towards a more sustainable future.

Bosch Service Solutions in Lisbon hosts Bosch's first international shared HR service. With over 160 specialized employees, HR Service Europe operates in the areas of IT tool development dedicated to HR, information management, training, recruitment and selection, and international assignments for more than 40 countries worldwide.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference in mindsets, cultures, generations, identities and perspectives. Everyone should bring their authenticity and work together respectfully. Bosch is an employer that values diversity and equal opportunities. We welcome applications from people with disabilities and we can provide reasonable accommodations during the recruitment process and in the performance of professional activity. By including everyone and ensuring equal opportunities we unleash our full potential.

Job Description

Your contribution to something big:

As SuccessFactors Support Specialist, you will play an important role, by having an umbrella view over the system landscape and data flows, analysing the issues interacting with further support teams, connecting the right dots, and at the end helping our users in a fast & efficient way. You would assume the following responsibilities:

Perform 2nd level support activities in SuccessFactors in close collaboration with the IT Support team as well with further support members of connected systems, e.g. all local HR systems.
Assure support activities, incl. Ticketing (analyze, solve, coordinate with other support teams) in an efficient and customer orientated way.
Have an umbrella view and knowledge, how systems are connected and data flows.

Qualifications

What distinguishes you:

Education: Bachelor's Degree in HR or IT related field or comparable qualification.
Experience: Experience in SuccessFactors especially in Employee Central (preferential). 1+ year of experience in IT support.
Knowledge: Knowledge about SuccessFactors; Support Operation.
Languages: Fluency in written and spoken English at a C1 level (mandatory), German is a plus.
Personality: Strong intercultural competencies, be a fast-learner, deal with uncertainty, have a customer orientation and find creative solutions.

Additional Information

Work means: