E-Commerce Team Lead - Multilingual (Lisbon, WFO)

Concentrix; Lisboa; Presencial; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading customer engagement firm is seeking a Team Leader for its E-commerce sector in Lisbon. You will supervise call center associates, ensure performance metrics are achieved, and coach team members while handling escalated customer issues. The ideal candidate should have strong communication skills and meet the mandatory language requirements of DE C1 or FR C1 or IT C1 or ES C1 + EN B2. This full-time position offers opportunities for growth and leadership within the organization.

Qualificações

• Highly motivated individual capable of developing and coaching team members.
• Strong communication skills, both written and verbal.
• Mandatory language requirements of DE C1 or FR C1 or IT C1 or ES C1 + EN B2.

Responsabilidades

• Supervise daily activities of call center associates.
• Coach direct reports to meet performance metrics.
• Handle escalated customer issues and provide solutions.

Conhecimentos

Coaching and development skills

Strong communication

Ability to work under pressure

Team leadership

Multitasking and prioritization

Descrição da oferta de emprego

A leading customer engagement firm is seeking a Team Leader for its E-commerce sector in Lisbon. You will supervise call center associates, ensure performance metrics are achieved, and coach team members while handling escalated customer issues. The ideal candidate should have strong communication skills and meet the mandatory language requirements of DE C1 or FR C1 or IT C1 or ES C1 + EN B2. This full-time position offers opportunities for growth and leadership within the organization.