Bilingual E-Commerce Support Specialist (German/English)
Cross Border Talents
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Cross Border Talents in Lisbon, Portugal is seeking a Customer Support representative to assist customers on an online shopping platform. The role will focus on providing top-notch support through various communication channels while ensuring customer satisfaction.
Successful candidates will demonstrate proficiency in German and English, an objective and detail-oriented mindset, and a willingness to grow within a dynamic environment. The position offers a competitive salary, welcome bonus, meal allowance, health insurance, and opportunities for career advancement.
Qualifications
- Proficiency in German (C1/C2) and English (B2).
- EU citizenship or valid Portuguese residency card.
- 0-1 year of experience in content moderation or a related analytical role.
- Strong critical thinking, communication, and decision-making abilities.
- Objective, detail-oriented mindset eager to grow.
Responsibilities
- Provide professional and friendly customer support through various channels.
- Assist customers with order management, delivery tracking, and returns.
- Offer accurate information about products and platform services.
- Resolve customer concerns efficiently.
- Maintain detailed records of customer interactions.
- Escalate complex cases as needed.
- Collaborate with internal teams for effective issue resolution.
- Meet service quality standards and productivity goals.
- Stay informed about platform updates and e-commerce trends.
Skills
Job description
Cross Border Talents in Lisbon, Portugal is seeking a Customer Support representative to assist customers on an online shopping platform. The role will focus on providing top-notch support through various communication channels while ensuring customer satisfaction.
Successful candidates will demonstrate proficiency in German and English, an objective and detail-oriented mindset, and a willingness to grow within a dynamic environment. The position offers a competitive salary, welcome bonus, meal allowance, health insurance, and opportunities for career advancement.
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