Bilingual E-Commerce Support Specialist (German/English)

Cross Border Talents; Lisboa; Presencial; EUR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Welcome Bonus

Meal Allowance

Health & Life Insurance

Collaborative Team

Relocation Assistance

Onsite Opportunities

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support representative to assist customers on an online shopping platform. The role will focus on providing top-notch support through various communication channels while ensuring customer satisfaction.

Successful candidates will demonstrate proficiency in German and English, an objective and detail-oriented mindset, and a willingness to grow within a dynamic environment. The position offers a competitive salary, welcome bonus, meal allowance, health insurance, and opportunities for career advancement.

Qualificações

• Proficiency in German (C1/C2) and English (B2).
• EU citizenship or valid Portuguese residency card.
• 0-1 year of experience in content moderation or a related analytical role.
• Strong critical thinking, communication, and decision-making abilities.
• Objective, detail-oriented mindset eager to grow.

Responsabilidades

• Provide professional and friendly customer support through various channels.
• Assist customers with order management, delivery tracking, and returns.
• Offer accurate information about products and platform services.
• Resolve customer concerns efficiently.
• Maintain detailed records of customer interactions.
• Escalate complex cases as needed.
• Collaborate with internal teams for effective issue resolution.
• Meet service quality standards and productivity goals.
• Stay informed about platform updates and e-commerce trends.

Conhecimentos

Language Skills

Critical thinking

Communication

Decision-making

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support representative to assist customers on an online shopping platform. The role will focus on providing top-notch support through various communication channels while ensuring customer satisfaction.

Successful candidates will demonstrate proficiency in German and English, an objective and detail-oriented mindset, and a willingness to grow within a dynamic environment. The position offers a competitive salary, welcome bonus, meal allowance, health insurance, and opportunities for career advancement.