E-commerce Operations Lead – Global Growth

Metyis AG; Porto; Vor Ort; EUR 35.000 - 55.000; Vollzeit

Zusammenfassung

Metyis AG is seeking an E-commerce Operations Specialist to join our Digital Commerce team at the Porto Digital Campus. You will own end-to-end customer order experiences across global e-commerce platforms and monitor operative processes to ensure smooth operations.

You have 4-5 years of e-commerce operations experience, understand e-commerce KPIs, and can coordinate with 3PLs, vendors, and cross-functional teams to drive data-based improvements and timely bug fixes.

Qualifikationen

• 4-5 years of E‑Commerce Operations experience.
• Understanding of e‑commerce KPIs and their impact on priorities.
• Strong stakeholder management and collaboration skills.
• Self-starter with ownership mindset.
• Ability to make decisions and propose solutions.
• Process and IT affinity.

Aufgaben

• Ensure end-to-end customer order experience across global e‑commerce platforms.
• Monitor operating e‑commerce processes.
• Troubleshoot and coordinate bug fixes with internal and external stakeholders.
• Analyse SLAs and create reports based on business needs.
• Initiate data‑based decisions and enhancements.
• Coordinate and plan selling moments with cross‑functional teams and external providers.
• Oversee onsite communication and transactional emails.
• Collaborate with external providers such as 3PLs and global enablers.

Kenntnisse

E-commerce operations

Customer experience

Stakeholder management

Data analysis

IT affinity

Tools

SAP ERP

OMS

CMS

Ticketing Tools AEM

SFCC

Jobbeschreibung

Metyis AG is seeking an E-commerce Operations Specialist to join our Digital Commerce team at the Porto Digital Campus. You will own end-to-end customer order experiences across global e-commerce platforms and monitor operative processes to ensure smooth operations.

You have 4-5 years of e-commerce operations experience, understand e-commerce KPIs, and can coordinate with 3PLs, vendors, and cross-functional teams to drive data-based improvements and timely bug fixes.