Dynamics 365 Functional Consultant

Luza Group; Lisboa; Hybrid; EUR 35,000 - 60,000; Full time

Benefits offered by this job

Remote work whenever possible

Health insurance from start

Equipment provided

Job summary

Syffer is seeking a Dynamics 365 functional consultant to lead design and delivery of CRM solutions that enable digital transformation. You will conduct in-depth functional analysis, run workshops with stakeholders, and create high-level documentation aligned with Dynamics 365 best practices.

You will configure Dynamics 365 modules (Sales, Customer Service), coordinate with tech teams, and drive UAT and training materials. Hybrid work model and ongoing professional growth are offered.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• 4+ years delivering Microsoft Dynamics 365 CRM implementations.
• Strong knowledge of Dynamics 365 Customer Engagement modules (Sales, Customer Service).
• Ability to lead functional workstreams and engage with stakeholders.

Responsibilities

• Lead design of complex functional solutions to meet business needs.
• Conduct functional analysis and facilitator workshops with stakeholders.
• Prepare Functional Design Documents aligned with best practices.
• Configure and customize Dynamics 365 for scalability and performance.
• Coordinate between functional and technical teams for implementation.
• Lead functional/UAT tests and develop user manuals and training materials.
• Identify continuous improvement in methodologies and processes.
• Mentor junior functional consultants; support team growth.

Skills

Functional analysis

Workshops facilitation

D365 CRM

UAT testing

Education

Bachelor's degree in Computer Science

Tools

Dynamics 365

Job description

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

• Lead the design of complex functional solutions to address business requirements and support digital transformation initiatives;
• Conduct in-depth functional analysis and facilitate workshops with stakeholders to gather and validate requirements;
• Prepare high-level functional documentation (Functional Design Documents) aligned with Dynamics 365 best practices;
• Configure and customize Dynamics 365 solutions with a focus on scalability and performance;
• Ensure effective coordination between functional and technical teams for proper solution implementation;
• Lead the definition and execution of functional and user acceptance tests (UAT) to ensure requirements are met;
• Develop test plans, user manuals, and training materials for key users and operational teams;
• Identify and implement continuous improvement initiatives in functional methodologies and internal processes;
• Mentor and support junior functional consultants within the team;
• Hybrid Work Model;

What You Are:

• Bachelor's degree in Computer Science, Information Systems, or a related field;
• Minimum of 4 years of experience in similar roles, with proven experience delivering Microsoft Dynamics 365 CRM implementation projects;
• Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules, particularly Sales and Customer Service;
• Ability to lead functional workstreams and engage independently with business stakeholders;
• Experience with Microsoft Dynamics 365 Customer Insights (Journeys) is a plus;
• Microsoft certifications are a plus;

What youll get:

• Wage according to candidate's professional experience;
• Remote Work whenever possible;
• Allocation of health insurance from the beginning of the employment;
• Delivery of work equipment adjusted to the performance of functions;
• And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?