Dynamics 365 Functional Consultant (CRM)

Luza Group; Lisboa; On-site; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Hybrid work model

Remote work whenever possible

Health insurance

Work equipment

Job summary

Syffer is seeking a Microsoft Dynamics 365 functional consultant to lead design and delivery of CRM implementations. You will gather requirements, prepare FDDs, configure Dynamics 365, and coordinate with business and tech teams.

You will mentor junior consultants, conduct UAT, develop user manuals and training materials, and contribute to continuous improvement. Hybrid work model and health insurance are offered.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, or related field.
• Minimum 4 years of experience delivering Microsoft Dynamics 365 CRM implementation projects.
• Strong knowledge of Dynamics 365 Customer Engagement modules (Sales, Service).
• Microsoft certifications are a plus.

Responsibilities

• Lead design of complex functional solutions to address business requirements.
• Conduct functional analysis and workshops with stakeholders to gather requirements.
• Prepare Functional Design Documents aligned with Dynamics 365 best practices.
• Configure and customize Dynamics 365 solutions for scalability and performance.
• Coordinate between functional and technical teams for implementation.
• Lead functional and user acceptance testing (UAT).
• Develop test plans, user manuals and training materials.
• Identify and implement continuous improvement initiatives in methodologies.
• Mentor and support junior functional consultants.

Skills

Lead functional workstreams

Stakeholder engagement

Workshop facilitation

Mentor junior consultants

Education

Bachelor's degree in Computer Science or Information Systems

Tools

Microsoft Dynamics 365 CRM

Dynamics 365 Customer Engagement

Microsoft Dynamics 365 Customer Insights (Journeys)

Job description

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What You'll do:

• Lead the design of complex functional solutions to address business requirements and support digital transformation initiatives;
• Conduct in-depth functional analysis and facilitate workshops with stakeholders to gather and validate requirements;
• Prepare high-level functional documentation (Functional Design Documents) aligned with Dynamics 365 best practices;
• Configure and customize Dynamics 365 solutions with a focus on scalability and performance;
• Ensure effective coordination between functional and technical teams for proper solution implementation;
• Lead the definition and execution of functional and user acceptance tests (UAT) to ensure requirements are met;
• Develop test plans, user manuals, and training materials for key users and operational teams;
• Identify and implement continuous improvement initiatives in functional methodologies and internal processes;
• Mentor and support junior functional consultants within the team;
• Hybrid Work Model;

What You Are:

• Bachelor's degree in Computer Science, Information Systems, or a related field;
• Minimum of 4 years of experience in similar roles, with proven experience delivering Microsoft Dynamics 365 CRM implementation projects;
• Strong knowledge of Microsoft Dynamics 365 Customer Engagement modules, particularly Sales and Customer Service;
• Ability to lead functional workstreams and engage independently with business stakeholders;
• Experience with Microsoft Dynamics 365 Customer Insights (Journeys) is a plus;
• Microsoft certifications are a plus;

What youll get:

• Wage according to candidate's professional experience;
• Remote Work whenever possible;
• Allocation of health insurance from the beginning of the employment;
• Delivery of work equipment adjusted to the performance of functions;
• And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Together we will promote uniquess!