Senior Dynamics 365 Functional Consultant

Syffer; Lisboa; Hybrid; EUR 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Work equipment provided

Benefits plan

Job summary

A consulting firm in Lisbon is looking for a Senior Dynamics 365 Functional Consultant to lead the design and implementation of functional solutions. You will conduct workshops, prepare documentation, and ensure effective coordination between teams. The ideal candidate has a Bachelor's degree and at least 5 years of experience in Dynamics 365 CRM projects. This role offers a hybrid work model and a comprehensive benefits plan, including health insurance and work equipment.

Qualifications

• Minimum 5 years in senior roles focusing on Dynamics 365.
• Deep knowledge of Dynamics 365 Customer Engagement modules.
• Fluency in English, both written and spoken.
• Deep knowledge of Dynamics 365 Customer Engagement modules (Sales, Customer Service, Field Service).
• Experience with Dynamics 365 Customer Insights (Journeys) is a plus.
• Proven experience in complex projects, including integrations and Power Platform.
• Fluent English, written and spoken.
• Microsoft certifications (e.g., Dynamics 365 Functional Consultant) are a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Lead design of functional solutions for business requirements.
• Conduct workshops for gathering and validating requirements.
• Prepare high-level functional documentation and coordinate with teams.
• Configure and customize Dynamics 365 for scalability and performance.
• Coordinate between functional and technical teams for implementation.
• Lead functional tests and define UAT plans.
• Create test plans, user manuals, and training materials.
• Drive continuous improvement in methodologies and processes.
• Mentor junior consultants.
• Work in a hybrid model.

Skills

Leadership in functional initiatives

Dynamics 365 CRM implementation

In-depth functional analysis

Proactive mindset

Strong oral and written communication

Documentation

Education

Bachelor's degree in Computer Science or related field

Tools

Microsoft Dynamics 365

Power Platform

Job description

Senior Dynamics 365 Functional Consultant

Syffer is an all-inclusive consulting company focused on talent, tech and innovation. We exist to elevate companies and humans all around the world, making change, from the inside to the outside.

We believe that technology + human kindness positively impacts every community around the world. Our approach is simple, we see a world without borders, and believe in equal opportunities. We are guided by our core principles of spreading positivity, good energy and promote equality and care for others.

Our hiring process is unique! People are selected by their value, education, talent and personality. We dont present ethnicity, religion, national origin, age, gender, sexual orientation or identity.

Its time to burst the bubble, and we will do it together!

What you’ll do:

• Lead the design of complex functional solutions to address business requirements and support digital transformation initiatives;
• Conduct in-depth functional analysis and facilitate workshops with stakeholders to gather and validate requirements;
• Prepare high-level functional documentation (Functional Design Documents) aligned with Dynamics 365 best practices;
• Configure and customize Dynamics 365 solutions with a focus on scalability and performance;
• Ensure effective coordination between functional and technical teams for proper solution implementation;
• Lead the definition and execution of functional and user acceptance tests (UAT) to ensure requirements are met;
• Develop test plans, user manuals, and training materials for key users and operational teams;
• Identify and implement continuous improvement initiatives in functional methodologies and internal processes;
• Mentor and support junior functional consultants within the team;
• Hybrid Work Model.

Who you are:

• Bachelors degree in Computer Science, Information Systems, or a related field;
• Minimum of 5 years of experience in similar roles, with a strong track record in Dynamics 365 CRM implementation projects;
• Deep knowledge of key Dynamics 365 Customer Engagement modules (Sales, Customer Service, Field Service, etc.);
• Experience with Dynamics 365 Customer Insights (Journeys) is a plus;
• Proven experience in complex projects, including integrations and leveraging the Power Platform;
• Ability to lead functional initiatives and engage independently with business stakeholders;
• Fluency in English, both written and spoken (advanced level);
• Microsoft certifications (e.g., Dynamics 365 Functional Consultant) are a plus;
• Strong oral and written communication skills;
• Proactive mindset with a results-driven attitude;
• High sense of responsibility and ownership;
• Demonstrated problem-solving skills and solution delivery experience.

What youll get:

• Wage according to candidate’s professional experience;
• Allocation of health insurance from the beginning of the employment;
• Delivery of work equipment adjusted to the performance of functions;
• Implementation of a hybrid work regime whenever possible;
• Benefits Plan;
• And others.

Work together with expert teams on projects of large magnitude and intensity, long term together with our clients, all leaders in their industries.

Are you ready to step into a diverse and inclusive world with us?

Send your apply for Senior Dynamics 365 Functional Consultant