Dutch Tech Support Ambassador — Hybrid & Global CX
speakit
Recebe uma resposta deste empregador — um currículo e uma carta de apresentação adaptados exatamente ao que estão a contratar.
Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
Speakit in Lisbon is looking for a multilingual Customer Support Specialist to help clients maximize their experience with our products and services. Provide technical and functional support by phone, email and chat. You will identify issues, propose improvements, and collaborate with product and engineering teams to enhance the customer journey.
Native Dutch and fluent English (B2) are required. We offer a hybrid work model in a multicultural environment (75+ nationalities) with a relocation
Qualificações
- Native Dutch and fluent English (B2)
- Ability to understand and solve technical issues
- Previous experience in customer support or technical support is a plus
- Strong communication skills and professional attitude
- EU citizenship or valid work permit for Portugal
Responsabilidades
- Provide technical and functional support to clients via phone, email, and chat.
- Identify and resolve technical issues promptly.
- Suggest improvements to enhance product and service usage.
- Collaborate with product and engineering teams to improve the customer experience.
- Monitor and report trends and recurring issues.
Conhecimentos
Descrição da oferta de emprego
Speakit in Lisbon is looking for a multilingual Customer Support Specialist to help clients maximize their experience with our products and services. Provide technical and functional support by phone, email and chat. You will identify issues, propose improvements, and collaborate with product and engineering teams to enhance the customer journey.
Native Dutch and fluent English (B2) are required. We offer a hybrid work model in a multicultural environment (75+ nationalities) with a relocation
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